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Business Profile

Acupuncturist

Clear Path Holistic Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue is with ***** *********. She is a reflexologist and holistic health care provider. I started seeing ***** in the spring of 2023 and was very happy with the service she provided me. I saw her regularly for a few months. On July 26th of 2023 I prepaid $600.00 for a package deal she was offering. I received one appointment, then I had some family and health issues and didn't book an appointment for about 3-4 months. When I reached out to set up an appointment she told me she had moved to a different community at the end of October. I told her I didn't want to travel to a different community then the one I had signed up for and would she please refund me the $500.00 I had already given her for sessions that I wasn't going to receive. She said she wouldn't refund me the money and that she was still looking for a spot to continue her services in Truro and she would let me know when she found one. I waited from Jan 2024 to the end of June 2024. I reached our ro see if she had found a spot in Truro to which she said that she hadn't. Upon hearing that I again asked her for my $500.00 back to which she again said no. She said that she had emailed her clients to let them know she was moving, I didn't get one from her. She said that I could either travel to New Glasgow or do a different service then what I bought and apeak to her online. I declined, I got in touch with you folks who suggested I make a formal complaint. I told her of my call to you, told her what you guys had said so she agreed to pay me $100.00 between the 20th and 30th for the next 5 months. I was supposed to get my first payment in July. Nothing was deposited so I reached out again. She is no longer responding to me. Now I hear she is trying to move to Mexico. I'm seeking help to resolve this issue. I tried to do it with kindness but I've gotten no where. Thank you for considering..... ****** *********

Clear Path Holistic Health is NOT a BBB Accredited Business.

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