We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Discount Stores

Canadian Tire (New Glasgow)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:29/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 11/29/2024
    paid 62.50 for 8 light bulbs
    they were not reasonable in resolving my complaint
    1 of the light bulbs was defective in the box but they would not give me a cash refund (I paid cash)they made me get new bulb under warranty , I should not be made to use warranty for something that is sold in an unusable condition I had bought the bulbs less than 3 hours earlier. they told me the new bulb could not be returned for cash either . there was no way to get my money back other than store credit and that was not what I wanted as I don't shop there regularly
    and normally according to their sign you can return an item if you have your receipt and I did have it , the main point is the item was sold defective so I should not have to deal with warranty , they cant just sell defective items and say too bad it has to be a warranty claim now because its defective .

    Business Response

    Date: 11/12/2024

    Hello, my apologies for the experience at our store. I reviewed the receipt and it appears everything is in order from that perspective. Our policy states “un-used and in-opened” and I believe this was the approach we applied that day since electrical parts for example can be particularly difficult when installed and then returned. 

    However, in this case I do not believe the customer should be worse off after buying the bulbs that day and having some bulbs turn out to be defective, something that coincidentally can only be discovered after trying them.

    I am happy to make arrangements for the customer to receive a cash refund and I will ensure we discuss cases like this so that we can be better at the time of return vs the customer being upset and having to go through this.

    thank you for the opportunity to resolve this, if I could have the customers contact info I will reach out to get this sorted for them.

    Customer Answer

    Date: 12/12/2024

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Canadian Tire (New Glasgow) is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.