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Business Profile

Auto Repairs

Midas Auto Service Experts
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had the catyletic converters replaced at this shop. I supplied the new converter This shop kept the old ones off the car knowing full well the value of the minerals inside. As well I paid to have the new ones put on so there would have been no core charge. The reason he didn't return them is because of the value of them these where original converters from the manufacturer worth a lot of money I either want the converters back rightfully mine of the amt there worth from a metal salvage yard

    Business Response

    Date: 23/07/2024

    I have offered this gentleman his old converter back on numerous occasions and even offered to deliver it to his residence as it is not in my city. He is making a mountain out of a molehill and will not deal with me directly. he has escalated a complaint with Midas senior management but hey have found no merit to his complaint.

     

    **

     

    Copy of Midas response as he will not deal with me directly.

     Resolution Summary: Incident # 4325392

    Source                                                : Phone Call
    Name                                                  : Francois Gravel
    Who contacted the guest?                              : Francois Gravel
    How was the guest contacted?                      : Email
    Does the customer consider this incident closed?      : Yes
    Resolution Process                                  : Apology/explanation
    Will the guest return to Midas?                       : No plans to return
    How was the incident resolved:
    I already closed this incident yesterday and the other one he had done.
    Could we block him?

    Our franchisee Ed Fahie has had email and telephone exchanges with this customer since July 7, 2024 without arriving at any reasonable solution.

    I contacted this customer by telephone this morning then I wrote him an email to let him know that he had been treated with all possible consideration and that our store was one of the most respected in the Maritimes and that I was going to close the incident.

    Since this morning, I have received 10 emails and more than 11 phone calls from this customer with threats of causing me to experience a storm like I have never seen.
    Status                                                : CLOSED
    Regional Team                                         : Francois Gravel/Shahzad Choudry
    Customer Name                                         : TONY FOGGOA
    Store No                                              : 9586
    Incident Type                                         : Complaint
    Date Updated                                          : 07/20/2024
    Time Updated                                          : 10:35 AM

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