We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restoration Companies

Silver Fox Restoration and Renovation Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restoration Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    15 Aug - Silver Fox Restoration and Renovation Ltd (SSRR) quoted $60,627.43 to build deck and finish basement interior. Work never completed

    20 Aug - work started; projected finish date 20 Oct

    31 Aug - gave SFRR a $20,000 deposit (bank draft)

    Early Sep - SFRR further quoted $16,887.75 D for concrete slab, $1500 to move & level shed and $10-12,000 for landscaping. Concrete slab and shed work was never completed; landscaping work, though complete, far exceeded the verbal agreement

    31 Aug - gave SFRR $25,000.00 deposit (bank draft)

    12 Sep - $20,000.00 money draft was obtained but withheld as no projects were completed yet. By end-September work had slowed considerably and with little progress

    11 Oct - held meeting with SFRR to discuss cost & quality control concerns and progress. We were assured that the work on all quotes would be completed. Workers began showing up less frequently and for shorter periods until they stopped showing up all together by late October

    28 Oct - SFRR co-owner and worker tell us they had not been paid for the previous week and wouldn’t be coming back until then. One worker had quit

    6 Nov - held meeting with SFRR after no one showed up to work for a week with no communication. We were assured the work we had agreed to would be completed including the work inside as well as repairs to the shed and concrete deck slab that had a lot of issues with finish and cracks. We were told they would be back 12 November in am to continue work

    12 Nov - 2 workers showed up in PM and mudded walls for an hour. Said they were going to pick up the replacement window previously ordered and would be back the next day with supplies. They took their tools as they left and no one has been heard from since despite multiple attempts to reach them

    This has left our property in an unfinished and unsafe condition. No project has been fully completed as promised. We feel we are owned monies back from SFRR so we can proceed with finishing these projects

Silver Fox Restoration and Renovation Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.