We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

All-Ways Moving and Storage Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In may I reached out to all-ways moving for a move across Canada from Ontario to Nova Scotia. They gave me a date range of July 6-9th for my things to be picked up. I paid a $450 deposit and thought that was securing my dates. I had checked in many times to try to get a more accurate date they narrowed it down one day less to the 7-9th. They knew I was leaving on the 8th in the morning and needed to be able to arrange someone to meet them if they were picking our things up on the 8th or 9th. I kept bugging for an exact date. Once it hit a week before I leaving I was bugging more than I wasn’t, to have an exact date and time as to when they were picking up. I get told July 5th in the early morning the dispatch guy John sending me a text saying “we will know more by noon today” just before noon today I get a text from john again that said “Hi ****** We were unable to rent a tractor unfortunately ***** will have to give back the deposit sorry for any inconvenience on short notice.” So now I am completely lost as to what I’m supposed to do as I am moving on the 8th. And I now have to move across the country with a newborn baby a 18 month old and a 4 year old with none of their things as no moving company can help us on such short notice. They didn’t even offer a new date, to pick up from a storage unit or try to help solve this issue. I got a “sorry for the inconvenience” an apology from *****, get told to try “moveit.ca” and someone would help me and $100 extra on top of my $450 deposit as an apology. I used some not so appropriate words in my responses to them both in text, but 2 days notice from the earliest possible pick up time is ridiculous and unprofessional, short notice is a week before a cross country move. 2 days notice is leaving someone unable to find other options.

    Business Response

    Date: 06/07/2022

    It was unfortunate that the truck broke down and was unable to rent a tractor in time for ****** loading date. I did reach out to other company for help knowing everything was time sensitive with no success. In normal time you could 9 out of ten times rent a truck , now days there a 1% chance you can get a rental. We are still hoping to find a solution but not sure she wants us to after all the * ******

    ****

All-Ways Moving and Storage Ltd. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.