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Business Profile

Property Management

Bridgewater Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello:

    I represent **** ****** ******* of Nova Scotia, a small non-profit that supports individuals recently released from prison or at risk to incarceration. One of the many things we do is operate affordable housing.

    We hired Bridgewater Property Management to manage our property and collect rent from tenants. We entered into the agreement on June 28, 2023.

    The level of service provided by BPM was substandard from the first day of engagement:
    • Phone calls were rarely answered.
    • Phone calls were not returned for days and on occasion, more than one week.
    • One tenant paid her rent to BPM for March and April, 2024, and JHSNS has yet to receive the funds.
    • Maintenance and Tenancy issues, within the scope of BPM’s responsibility had to be addressed by **** ****** ******* staff, as a result of unavailability or lack of response from BPM.
    • **** ****** staff have had to address nonpayment of rent in another unit and had to deal with the NS Residential Tenancy.
    • As a result of serious performance issues, we gave notice to terminate the agreement with BPM on March 20, 2024.
    • On April 11, 2024, after numerous attempts to contact BPM, I received an e-mail from Kieran Clark that funds would be forwarded to JHS by April 12, 2024. We have yet to receive said funds.
    • Bridgewater Property Management has also not returned damage deposits for two tenants.

    Summary of funds owed to **** ****** ******* from Bridgewater Property Management:
    March Rent $950
    April Rent $950
    Damage Deposit X 2 units: $950
    Told owed $2850

    As I’m sure you understand, we can not afford to lose this amount of money. It will have an negative impact on our clients and the service we provide in the community. We will very much appreciate anything you can do to recover these funds.

    Please let me know what I can do to move this complaint forward.

    Thank you, **** ***** ************

Bridgewater Property Management is NOT a BBB Accredited Business.

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