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Business Profile

Gas Station

Blue Acres Esso

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:24/08/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 18, 2022 I purchased gas at this service station where I shop all the time. I used my ** ******* card to get points but that failed. When I asked them about it they tried to refund me my money on my credit card and that failed. I checked my receipt again when I got in my car and discovered that I was charged $1.815/litre instead of $1.72/ litre for regular gas. I went back in and explained to the man who served me and then he got the assistant manager who proceeded to say he couldn’t do anything about it. Then he walked away and out to the pumps where my car was located. Next he throw $2.05 on the counter and said there take that. I was trying to explain that the difference in $75.17 what I was charged for 41. 4.16 litres and $71.24 at $1.72/ L was $3.86.
    It was not only being over charged but the rudeness of the service. Again this money was thrown on the counter in an unkindly manner.
    How many others were charged the higher price for gas is also my concern.

    Customer Answer

    Date: 19/12/2022

    Thank you for getting in touch with me. About a week ago I heard from the **** *** ******* and I received an apology and a gift card for gas. It is now resolved. Thank you very much for your help.
    ***** * ****

Blue Acres Esso is NOT a BBB Accredited Business.

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