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Business Profile

Carpenter

Heritage Carpentry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:21/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Would like to get our money back from a downpayment made for a project with Heritage Carpentry. Sept 6, 2024 made a 50% downpayment for a project, with no update from sept to Dec, we’ve decided to cancel the project and called them up last Jan 6, 2025. Contractor said will be refunding the deposit and would be calling me by the end of the day which he did not. Made several calls but no answer on that week. Jan 13, got an email that he will be returning the materials to be used for the project and will be refunding the deposit once the materials have been returned which he did not. Last Jan 16, went to their current address which is 8*** ********** *** *** ***** *** ***. And was able to talk to the guy I have been emailing back and forth and he said that I will be getting the refund the next day Jan 17 around 3-4pm. No call no update, gave him another email on that day. Now he replied today Jan 21 stating that it is not a priority right now which he changed his story from refunding the deposit to not being able to since it is not a priority. It has been 2weeks and we also need access to our money since we have other plans instead. I have emails and the receipt of the deposit here with me if ever you need them.

    Business Response

    Date: 11/02/2025

    As a company if we were to decide to not do the job after a deposit was taken it is our obligation to return the deposit.  When a customer cancels a job after a deposit was sent that is a different story, that deposit goes to man hours put into work on the job and guarantees that when material and hours are applied to the job that there is a commitment there.  That being said, as we stated in the last email that was sent by the company, we are going to refund the deposit when the monies become available to do so.  We made several attempts to arrange to send the deposit back unfortunately we have been unable to.  So as soon as the money is available to be refunded it will be.  

    Customer Answer

    Date: 11/02/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* If only he told me that right away I would have understood. But he kept saying about refunding the deposit several times and so I was expecting it. Now I’m willing to wait but maybe if I don’t hear anything from him around late in the month of May then I would have to take it to ***** ****** court I guess, what do you think?

Heritage Carpentry is NOT a BBB Accredited Business.

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