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Business Profile

Carpenter

T.J. Carpentry Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had hired Tanner Jennex to install an oval above ground pool. We responded to a marketplace ad he had on ******** advertising oval above ground pool installations. He came on June 4th and worked for approximately 14 hours with a team of 3 guys. He had asked us to let the water hose fill some of our pool overnight and he would be back the following morning. We did until our pump kicked out overnight. My husband turned it back on in the morning and let it run until we had to go to work. Tanner arrived and turned the hose back on. I got home at 1:30pm. I asked how the pool was coming and if it was ready for a truck of water. He said yup when can the truck be here. I said 20 minutes, he said sounds good. When the truck arrived, I expressed concerns about the liner being crooked and alot of slack on one side and not alot on the other. His guy said it would be fine as long as we put water in slow. It wasn't fine. The liner split in 2 spots and the pool wall bent in 2 spots. I noticed both of these and asked the water person to stop the water. They said they would have to drain the pool but didn't have a sub pump. At this time they let the liner go on one side so water started draining out and around my pool. He argued with me and water delivery person that it wasn't due to the liner being installed improperly but due to not putting water in with a hose and allowing it to stretch (it had been stretching for over 12 hours). He agreed to pay for a liner replacement and fix the pad but refused to cover the cost of damages for pool wall, coving, or foam underlay. He wanted to continue with pool install even though pool wall was structurally damaged. He also stated that we hadn't entered into an agreement for anything in regards to pool installation since he hadn't signed anything although the arrangement was made in writing through marketplace.

T.J. Carpentry Services is NOT a BBB Accredited Business.

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