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Business Profile

Credit Union

Princess Credit Union Limited

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was into the credit union 19 dec on behalf my father ****** ****.

    He has had a sudden and severe turn of events in his health and is currently at the Cape Breton Regional Hospital with a very bad prognosis.

    As the only remaining family he needs my help. This is further complicated as a single parent living away from cape Breton. I am trying to help him but I got refused at the princess credit union. My father wishes to make his accounts joint, adding my name also. Someone took my name and was supposed to talk to you and call me back. That has not happened.

    He is unable to move and hooked up to equipment in a hospital. We just lived two years of pandemic and it’s 2022. I’m certain we have options. Eg virtual appts, e-signature, a personal visit with paperwork for a one off situation? etc. i won’t accept the institution ignoring the issue. This is tantamount to discrimination and is absolutely against the Accessibility Canada Act, which is applicable to banks.

    I would appreciate if ever the BBB could help with resolution in leaning on the credit union to provide alternative methods of service access to my father to make a modification to his accounts.

    Business Response

    Date: 21/12/2022

    This request has already been dealt with but I would also add that the details of this complaint are not accurate. 

Princess Credit Union Limited is NOT a BBB Accredited Business.

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