Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: June 11, 2023 Amount Paid: $329.98 CAD Business committed to provide: 1x One Shoulder Black Lace Cocktail Dress - Small Nature of dispute: unfulfilled order/no refund for purchase Response from Business: No response Order #: 1034; no tracking number September 10 - I contacted them via the email provided on their website ([email protected]) to request an update on the status of my order. No response received to date. Since the transaction date, I have also tried the phone number listed on their website and ****** multiple times -- (902) 567-2578 -- but it doesn’t connect/is invalid. October, 26: While looking for another way to contact them, I came across their **** shop and found the same item I purchased in June. I sent a message to ask the seller how long it might take to receive that item without disclosing any details about my experience (in case it was on backorder and I wasn't notified or there was some other valid reason). They responded to let me know it was in stock and could ship “almost immediately.” I responded on November 11 with an explanation about my situation and they didn’t respond. On November 13, I followed up. Again, no response. I wanted to give them the benefit of the doubt. It looks like they're a small business and I figured it's possible they make their items themselves so I wanted to give them ample time to make the item plus any fabric that might be on backorder (or any other reasonable delay), and then to respond to me after I reached out for a status update. But as more time passed and I realized their number wasn't valid and then found their **** shop, only to send a message and receive a reply regarding a purchase but not an order issue, it seems like they never intended to fulfill the order and are uninterested in working with me to reconcile the issue (i.e. provide a refund). I hope you're able to help! Thanks for your time and attention to this matter.

  Customer Answer

  Date: 28/11/2023

  Hi *****, 

  I included the information you’re requesting in my initial complaint but attaching again in case there were any issues with the first attachment — I just wanted to let you know that they’re the same. If I misunderstood your request and this (i.e. the order confirmation sent by the business to confirm the transaction/purchase) isn’t what you meant, please let me know. Thanks. 
  

  ******* 

  Business Response

  Date: 05/12/2023

  please be advised that we have contacted Heather and issued a full refund along with our sincerest apologies that this occurred.   Her order and requests were missed and that is our responsibility.  If there is anything further please advise.

  
  

  Sincerely

  
  

  ****** *******