We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Justaart Landscaping Services Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

This profile includes complaints for Justaart Landscaping Services Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Justaart Landscaping Services Limited has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have already filed a complaint with the BBB. I have a pdf document that I would like to send to you to explain the nature of the complaint. I will endeavour to send the pdf as an attachment. If this is not the correct process, please reach out to me for further instructions. The informastion I have is critical in attempting to resolve this issue. I have spent approximately $20,000 to this company to do several major jobs on my new property and am offended with the company's lacklustre attitude towards it's paying customers who politely ask questions and then find themselves cut off from essential services (especially for seniors) without notice.

      Business Response

      Date: 24/05/2024

      We thank this customer for paying his invoices and allowing us to provide service to him.  **** tried to rectify one problem that the customer asked, but in the mean time got a request to leave that

      situation alone, which we did.  As it doesnt appear that we can satisfy this customer, we decided not to renew our maintenance contract with him.  This is our right.  Sometimes there are some

      customers and contractors that do not mesh well when working together, which is the case here.

      Also, one of our men contacted us to say that the wife of this customer was taking pictures of him while working at a residence next to this customer.  Not sure of the reason why, but he was not

      very pleased about this.  We had been asked to do some work for the neighbour, but due to the fact that this customer is very touchy about people being near his property, we have had to tell

      you that we cant provide the service to her.  Everyone enjoys their privacy, but when you are living in a development with duplexes, there is not going to be quite as much privacy.  We do not wish to continue with any further contact with this customer.

      Customer Answer

      Date: 27/05/2024

       I am rejecting this response because: If one reviews all information provided by myself and responses from Mr. **** ***** of Justaart Landscaping Services, it becomes quite obvious that there is no real substance to the response from this person (company).  They have directly refused to address my concerns and questions. It is not truthful that "**** tried to rectify one problem that the customer asked".  Where is the evidence of this misleading statement.  If there were any truth to their position, ask yourself, why wasn't there a response to my registered letter.  Mr. ***** is and has just been avioding answering the questions.

      Why won't Mr. ***** meet with me, because he knows that his story is not the truth of this relationship.

      As for "my wife" taking pictures;  this is  a fabricated story with no merits whatsoever.

      I reserve the right to go public with this complaint and seek further legal action.

       


    Justaart Landscaping Services Limited is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.