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Business Profile

New Auto Parts

Canadian Tire - Truro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tuesday June 11
    Took my car to have a wheel ailment fixed that I payed for a month earlier they didn't do it right wore my ties off my car and when it came out of the shop today I started my car and a horrible noise came from it I went back in and they tried to tell me my car was making this sound and it wasnot I had my car to a mechanic the day before and there was no problems so they broke this and told me they didn't do it and wouldn't help me I ended up being stuck on the side of the road trying to find a way home witch is an hour away. And had to pay for a tow home. I have never been someplace where ppl were so mean and rude and definitely have never been to a place to pay for something to be done and they brake something and say they did not .

    Business Response

    Date: 12/06/2024

    I have spoke to the customer and settled this matter.

    Any further questions, please contact me at 902-******** *** ***

    Thank you,

    B*** *****

     

  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ***** ******* matress from Canadian Tire with a 90 day comfort guarantee. I found the bed uncomfortable and tried to return it. The Canadian Tire Truro employees and managers dont know how to process. I have been waiting a weak for a refund and been to the store three times, when I should have only had to go once.

Canadian Tire - Truro is NOT a BBB Accredited Business.

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