Complaints

This profile includes complaints for Blaikies Dodge Chrysler Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blaikies Dodge Chrysler Ltd.

  28 Waddell Street Truro, NS B2N 5C5

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  Blaikies Dodge Chrysler Ltd.

  P.O. Box 367 Truro, NS B2N 5C5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  They have had my truck at dodge since the beginning if March. I went in and spoke with the service manager and he agreed that they should have replaced the transmission instead of ordering parts to rebuild it but blaikies would not because it was 70% ok. The eta for the parts they need are July 13th but I called Blaikies yesterday to start a case and they said that the parts are nowhere in North America. When we dropped the truck off in March we were told that it would be about a month. We did not take the rental because we are using a work vehicle instead. Yesterday they gave me the part number that we are waiting for but awhile ago they said that they had that part number and are waiting for another part. They keep giving us new dates and this is under warranty so we can not get it done somewhere else. I called another garage and they can have another rebuilt transmission to me by Friday but I do not have the money for that. This truck was bought brand new and it is a 2018. The man I spoke with at blaikies would not put me through to the manager, I had to ask 3 times then he told me the manager was busy and they would call me back but he never did. We now want to take the camper camping but we can not with a work vehicle and they said that they don't have a hitch on a rental. I really hope someone can help us get some kind of compensation for all of this running around. I believe that they ordered wrong parts to begin with and now we are waiting for other ones instead of them just putting in a new transmission and now I am worried that there will be more issues with our truck when we get it back. When my husband went to check on it they had put jugs of oil in the passenger seat of the truck which I'm sure probably made a mess we have pictures. Thanks.

  Business Response

  Date: 06/07/2023

  Good Morning,

  My name is ***** ********, I am the General Manager here at Blaikie's Dodge. I will be your main point of contact on this file.

  I have reviewed the information provided and completed and internal audit of the situation. I have confirmed that yes, the vehicle came to the shop on March 16 of 2023. The main cause from the customer was "Check Cause of clunking coming from the front end. When customer puts it into N or P there is no sound and when put in any other gear there is a clunking sound. Customer notices "death wobble" when driving. 

  The technician diagnosed the car on March 17. At that time, road tested, confirmed concern. As with the nature of this repair, we needed to free up our Transmission tech to remove the tranny for further diagnosis. This is a Level 3 specialized repair. On March 24, we removed the transmission, to complete an overhaul as per manufacture guidelines. 

  The manufacturer states that once a transmission or engine is torn down, based on the actual failure, you either rebuild it with new parts or replace with an entire component. In these cases, the dealer is to complete a worksheet and submit to the manufacturer. They use a 70% ruling that if the rebuild is less than 70% of the replacement cost, we rebuild. In this case, FCA authorized a rebuild. 

  We then proceeded to order the parts. As with everything in the supply chain these days, most parts showed up except one. A key component - the torque convertor. Once we identified it was delayed, we notified FCA we had a customer vehicle dismantled and the part back ordered and looked for help. We involved the Parts PDC, Parts Manager, Customer Service at FCA, the Parts and Service DSM etc. Unfortunately we to this point have not had any luck getting the part. As of today, 07/06/23 there is still no time line. 

  The customer service contract they purchased does cover the entire warranty repair. It also covers a rental. Customer was offered a rental and they declined. Basically rental companies have their own rules and they cannot tow. Therefore a rental was declined.

  Customer has been very friendly during this process. We as a dealer are bound by the manufacture on how we repair as per their guidelines. If you need anything further please reach out.

  ***** ********

  **********

  Customer Answer

  Date: 06/07/2023

   I am rejecting this response because: I believe that we should receive some kind of compensation for the amount of time that this is taking especially since other companies have transmissions built already.  It has been a long time and still no time set and we can not tow a camper with a rental.