Complaints
This profile includes complaints for PartSelect.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 71 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:18/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a concern that a business is committing fraud and taking advantage of it's customers. I contacted partselect.com for parts to fix my ******* ***** which would not start. Their website stated returns could be made within 30days of purchase. The part I ordered was the starter relay for the ***** ( which is the on/off switch) The part did not fix my issue so I called partselect customer service and asked for an RMA to return the part for a refund. I purchased the part on Oct 28th 2022 and returned the part Nov 8 2022. Partselect.com RMA# REA#: ******* back to **********,KY.ref ********. I recieved an email on Nov 17 that the part was scratched and I would not recieve a refund. I assure you it was not scratched. This part was expensive $153.00 and I paid for shipping twice. $153.00 doesn't sound like much but I am retired, 70yrs old and a vietnam veteran and it is a lot of money to me. I ask that partselect would send me pictures of the scratches. They said they would not nor would they return the part to me. I believe I have been a victim of fraud. I am willing to pay a restocking fee but partselect.com will not work with me. I hope you will look into thier business practices.
Business Response
Date: 21/11/2022
We are sorry for any issues this may of caused. Any item that is returned and has been installed is discarded due too they item is unable to be restocked in case the item is faulty. We do not return the item to the customer. We have submitted a warranty on the item so you would be able to refunded. You will see a refund for the item itself back on your credit card in the amount of $142.74 in 2-3 business days.Customer Answer
Date: 21/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18434510, and find that this resolution is satisfactory to me.thank you for the assistance
Initial Complaint
Date:31/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 26th I ordered 3 items from PartSelect.com. 2 of the items I ordered arrived quickly and in perfect condition. The 3rd item, a vegetable tray fro our refrigerator, was delayed. When it arrived, on October 4th, the item that I received was some sort of motor. I tried calling but the recording said they were not accepting calls for returns and I had to email. I did that and received an automated response with some "help" I could not use. The email REQUIRED me to reply and restate my problem if I still needed help. I did that and received a response asking me for photos of what I got as well as the package. The email was clear that I should receive a refund within 3-5 business days. Needless to say, that didn't happen. On October 14th, when I had not received any refund, I called and spoke to someone who said she was able to see my email and asked me to resend the emails to her and she would get the refund for me. Again, needless to say, that didn't happen. On October 27th, when I STILL had not received any refund, I called again. This time I was told that it could take 30 days for them to investigate my return request and that I should get an email telling me if they wanted the part back and then it would be another 7-10 days after they got the part back before I would get a refund. Nowhere in any of their correspondence does it say anything about waiting a month or waiting 7-10 days after they receive the part or refund me. As far as I can tell, this company has scammed me out of over $100 and made their mistake my problem.Business Response
Date: 01/11/2022
We are sorry for any issues this may of caused. We do show your information was sent to the warehouse in order for a refund to be issued. We show the refund is being posted today and you will see back on your paypal account in the amount of $101.17.Initial Complaint
Date:07/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept 16th I ordered a part to fix my oven. They sent the wrong part which showed a week later. I called in and spoke with a representative that told me I would receive a shipping label to send back. I had already bought another elsewhere. 8 days later I receive another of the wrong part again. I then call in again and am told I would receive shipping labels. Recieved email today saying they need info off the parts they sent. I just want to send there wrong parts back abd get my money and they keep giving me the run around.Business Response
Date: 11/10/2022
We are sorry for any issues this may of caused. We show your order has been refunded in the amount of $93.53 on 10/07/22. Please hold on to the incorrect items for 30 days and if the warehouse would like the items back they will email you prepaid return labels. After 30 days you can discard the items.Initial Complaint
Date:02/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for two (appliance uses two) Range/Microwave filters less than a week ago Order # ********, no to long after I received an email letting me know that one of the two filters was on backorder and I was asked on the same email if I wanted to keep the back order open or cancel it, I responded please cancel the "order" To my surprise the company managed to send me one anyways. Seeing that I reached out again and told them since you shipped one anyways please reopen the backorder ... I will wait for it as I can't put just one. Here goes the non-sense, they responded sorry that part is now discontinued and no longer available to what I responded "Hello, Well that changes everything, if the part was discontinued why was I asked if I wanted to keep the part on backorder for 15 days? What I really need now is for you to refund my full order including shipping, your company knew exactly that I needed 2 filters not just one and they sent me one knowing there won't be another one ( discontinued) I tried to call the number provided but nobody answered the phone regardless what extension I used. Please let me know the steps I need to take to get the full refund" I tried to call and email but their phones are not answered and they sent me now automatics emails prompting me to go to their return script but if I do that I won't get my shipping credited and I will have to pay for the shipping for the other one i got to go back. I will gladly do that but none of this is my fault. I ordered two, they shipped one knowing they won't be able to ship the other one.Business Response
Date: 03/10/2022
We are sorry for any issues this may of caused. Your order has been refund $18.89 on 09/28/22 and you will see the remaining refund of $33.58 back on your credit card in 2-3 business days.Customer Answer
Date: 03/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18155605, and find that this resolution is satisfactory to me.Initial Complaint
Date:28/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a replacement rack for my freezer. I paid over $100. I received a box with a dishwasher part even though the packing slip said freezer rack. I have sent 2 emails neither of which got any response. I have tried to call 3 times. Each time I get a recorded message that they are no longer taking phone calls!!!! Please helpBusiness Response
Date: 29/09/2022
We are sorry to hear you have been shipped the incorrect item. Our vendor has emailed you prepaid return labels to return the incorrect item. You will see a full refund for your order in the amount of $118.74 back on your credit card in 2-3 business days.Initial Complaint
Date:15/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 items and they told me they have everything after about an hour or two I got an email from them saying that they don’t have 1 item so I answered back to cancel the whole order because the main item is discontinued I don’t have nothing from the other items and I called them too so with out my permission they billed my credit card only to refund me for 1 item so I called them again and emailed them also only to tell me they will refund me for the balance up to this day it still is not refunded please help meBusiness Response
Date: 21/09/2022
We are sorry for any issues this may of caused. We do show your order has been refunded. We show the order was refunded in two transactions, on 09/12/22 a refund of $76.52 was applied and on 09/16/22 a refund of $89.45 for a total refund of $165.97.Customer Answer
Date: 21/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:27/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* ********** 1 1 $6.21 $6.21 You can check the status of your order by contacting our friendly customer service Got sent an envelope containing toilet paperBusiness Response
Date: 21/09/2022
We are sorry for any issues this may of caused. You can discard the item you have received if you have not already done so. You will see a full refund on your order in the amount of $16.58 back on your credit card with in 2-3 business days.Initial Complaint
Date:12/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Partselect has not refunded a damaged order that was never delivered. On June 25, I ordered a part for my refrigerator that cost $130.67, including shipping. ***** never delivered the part because they damaged it. On July 6, I ordered the same part again. Partselect said they canceled the first order and would issue a refund. They have not refunded my original $130.67 despite being promised twice that would occur.Business Response
Date: 25/07/2022
We are sorry to hear the item you have received was damage. We do show the order has been refunded on 07/13/22 in the amount of $130.67.Customer Answer
Date: 25/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17557262, and find that this resolution is satisfactory to me.
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