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Business Profile

Motels

Lakelawn B&B and Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I made reservations on August 31 through Booking **** for October 5th
    - Became very ill with pneumonia
    - Notified the Motel by phone and talked with A*** to notify my cancellation October 2nd
    - Read my cancelation email from Booking.*** and saw I was charged 177.35 and would see a
    refund of $4.63 on my credit card.
    - Talked with A*** Front Desk person who gave me the owners email
    - I wrote him requesting a refund and booking **** and never heard back from with
    - I sent another email saying if i wasn't going to receive a refund I would ne sending someone in
    our place.
    - No reply
    - I did not sending anyone because I was concerned the people I sent would be charged or I
    would be charged again.
    - I then contacted Better Business Bureau

    Business Response

    Date: 03/11/2024

    Hello B******,
    Unfortunately, you booked your reservation through the booking**** website not directly through us, therefore; you need to contact booking**** in regards to your reservation.

    However, that being said, based on your reservation details, it showed you booked using the "Early booker" discount which is in fact non-refundable.

    Where you have already cancelled your reservation, you would still be required to contact booking**** in the event you would like to un-cancel it.

Lakelawn B&B and Motel is NOT a BBB Accredited Business.

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