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Business Profile

Nail Salon

Rosa Le's Nail Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 26
    Cost 92.00
    Nail services
    4 out of 10 nails are lifting off after 1 week, during the session, the employee made me bleed twice, and the design was completely different from what I wanted and what I showed her, when I tried to resolve it with the manager, I asked for a refund because I did not want to get my nails fixed by them and they said it was not in their policy to do refunds .

    Business Response

    Date: 10/04/2025


    To Whom It May Concern,

    Re: Response to Refund Request

    Thank you for bringing J******* D***** concerns to our attention. We value our customers and strive to always provide exceptional service and quality products.  

    Regarding J******* D***** request for a refund, we would like to clarify our store policy, which has been in place for 19 years and is clearly communicated to our clients. Our policy states that we do not issue refunds. However, we are committed to resolving concerns in a fair and timely manner, which is why we have made efforts to address this situation.  

    In this specific case, the customer contacted us approximately 9 days after the purchase. Had they reached out within a couple of days, we would have gladly explored possible accommodations. Despite the delayed notice, we offered alternatives, including a complimentary repair or a replacement set, both of which were declined by the customer.  

    We remain open to working with J******* D*** to achieve a resolution until April 30th, 2025 of our policy. We kindly request that this response be considered as part of the review process. Please do not hesitate to contact us if any further details are required.  

    Thank you for your time and understanding.  

    Sincerely,  
    L*, H*** D***
    ***** ** ********

    Customer Answer

    Date: 10/04/2025

     I am rejecting this response because:
    The policy was not communicated to me at any point in time, and as there had been many issues with my nails I was uncomfortable with them redoing them especially as they made me bleed twice and then employee didn’t seem like she wanted to do the design I was requesting and simply wanted a refund as they were nothing like I had requested. I was unable to return earlier as I work 12 hr shifts and began work a couple of days after having my nails done. 

    Business Response

    Date: 14/04/2025

    Hi J******* D****


    Thanks for being patient while we sort this out. We are extremely sorry to know that you are unhappy with your recent service. It was not our intention to disappoint you. We always strive hard to ensure all our customers have the best services.


     As I mentioned we do not offer monetary refunds on services rendered. If you are unsatisfied with your services,  please let us know immediately or contact us within 7 days of your services. Our policy is put at our reception area, it applies to all customers, not only you.


    To make it up to you, we would love to offer you a full set with color ( $74.10 tax included) the next time round (before April 30, 2025). Please accept our sincerest apologies for this situation. We hope to avoid similar incidents in the future.


    Looking forward to your response.
    H**** L*

Rosa Le's Nail Spa is NOT a BBB Accredited Business.

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