We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Orthopedic Shoes

Happy Feet Orthotics Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:22/08/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in to see **** ***** at Happy Feet Orthotics inside the Pharmasave in Yarmouth on April 18, 2024. My complaint was leg and foot time. After an examination of my feet and legs, he recommended that I get custom orthotics, and the cost would be $500. I agreed to this, as I wanted custom orthotics to help with my pain. I paid him $250 cash as a deposit in order to get the othotics order started. He took a scan of my feet, as well as a visual exam of my posture, the way I walk, and my feet. He told me that they would be available in 3-4 weeks, and he would reach out to me when they arrived. As time went on, I did not hear from him, so I began to reach out. I called at least 7 times, and left many messages, with no reply. I e-mailed them multiple times, also with no reply.
    I called one more time and left a message that I was demanding a full refund because it had been too long since I had heard from Mike, or received my orthotics. I felt that I was being scammed.
    Towards the end of June I received a phone call from **** telling me that he was sorry for the delay, but they had recently changed manufacturers/companies that make the custom orthotics, and that is why my order was taking so long.
    I reached out to **** in early July, only to hear from him on July 18 notifying me that the orthotic order was not processed yet, due to him not having a scan of my feet.
    I very clearly remember him taking a scan of my feet on April 18. I told him that I would not be coming in for a new scan, and that I demanded a refund of my initial cash deposit of $250, which he refused - he said it was against his policy!
    I reluctantly went into his Yarmouth office on Saturday July 20 for yet another foot scan. He told me he would put a rush on my orthotics, and that he would contact me when they arrived.
    It is now August 22, and I know I will never hear from him again. I want my full $250 cash deposit back.

    Business Response

    Date: 17/09/2024

    Please forward email address to return the 250 via etransfer?.  The orthotics were mailed out and got lost in mail and we had to reorder them, the company which manufactured then went on vacation.

    Customer Answer

    Date: 20/09/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22179864, and find that this resolution is satisfactory to me. 

    My email address is ***************

     

    My mailing address is

    ****** ********* 

    *** ******* *

    ***** **** ******** **

    *** ***

     

    I expect to receive my refund within 5 business days.

Happy Feet Orthotics Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.