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Business Profile

Gun Dealers

Firearms Outlet Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Firearms Outlet Canada shipped me a display rifle when I ordered a new one. I ordered the last *** ****** rifle Firearms Outlet Canada (FOC) had on 5 Jan 24. On 10 Jan 24, I received the rifle via ****** ****. I look at the rifle excitedly but noticed some brown marks all across the top of the rifle along the rail. Upon further inspection I see that the front of the rifle that was sitting on the box was severely scraped, the top rail has left over markings of a scope that was mounted, scraps of original packaging thrown back in, bags cut open, etc. I immediately emailed FOC my findings. Pictures of the rifle were included. Next day I receive an email back that says the “Parkerizing” of the gun is rough and they can do a full refund. I knew this was the last rifle they had and will not be able to get another one from them. Weapons are meant to be used and I would expect myself to scratch up the rifle in due time. The issue is that this one is controversial and is told not to dry fire it at all but a display rifle would’ve been dry fired easily. Also, an open boxed item is usually further discounted. Since I have already cut up the box and otherwise satisfied with the rifle, I suggested a discount for the open box. ******* ******, the Sales manager, agrees to refund $100 of an almost $2000 rifle (5%) and again tells me it’s a misunderstanding that this is a display model. I emailed back I accept the $100 but that I was disappointed that he continues to deny that this rifle is clearly not new. At this point, ******* ****** finally emails me a substantial response but it’s one where he unprofessionally withdraws his offer of a $100 refund and says that there is no refund as stated on the website. I emailed back that there is no refund if the gun was sold as described – but it is absolutely ***** where they send me a display model when it was advertised as new. He then stops responding.

  • Initial Complaint

    Date:29/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 7/23 I purchased the ***** ***** **** ***** **** action rifle. I paid $1075.43. The Order# **********. When this arrived at my home on May 23/23 I opened the packaging and the bolt was in pieces(broken or missing parts). I called them the next day and they wanted pictures so I sent these. I was then told that they are in the middle of a move and couldn't help with my return or refund. They just gave me the e-mail address for ***** ***** ****. I stated that I wanted a new bolt or my money back. They just continued to stall. ******* ***  (905)******** is who I have been talking to, but he said that his superiors are busy with the move.

Firearms Outlet Canada Inc is NOT a BBB Accredited Business.

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