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Business Profile

Motorcycle Supplies

Kapsco Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** *** *** ***** * RV Cover ***** ***** *** from Kapscomoto through ****** on January 16, 2024 at a cost of $224.63. The cover had a 2-year ***** ***** warranty promised by Kapscomoto. After 9 months the top of the cover started cracking and deteriorating. The return period with ****** had expired and Kapscomoto also stopped selling on ****** at some point after my purchase. I contacted ****** and they requested that I contact Kapscomoto directly. When I contacted Kapscomoto I was told the replacement request had to go through ******. I then had ****** make numerous requests via the Kapscomoto email address ******************** on which I had been communicating only to be told that Kapscomoto never received any emails from ******. I also sent Kapscomoto copies of the purchase invoice & email documentation sent to Kapscomoto by ******, as well as pictures of the defective cover. Kapscomoto still refused to acknowledge any communication from ******. I am only trying to get the defective cover replaced but Kapscomoto refuses to stand behind their 2 Year Warranty for this product. * **** ******* ************* ** **** ** **** ********* ************** *****

    Customer Answer

    Date: 10/03/2025

    ** ************ ****** ** ****** *** ** ********* *** ******** **** * ******** ********I sent one final email to Kapscomoto last week to which they finally replied that they would send me a new replacement RV cover for the cost of shipping only...I thought that was a fair resolution to my complaint...

    ***** *** ****** ***** *** ********* *** ****** *** ******** *********** **** ***** *** *********
    Thank you for your help...

    Regards,
    ****** *******

Kapsco Inc is NOT a BBB Accredited Business.

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