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Business Profile

New Car Dealers

Ajax Nissan

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Hala B

    Date: 03/06/2023

    I am deeply disappointed by my recent experience with Nissan Ajax dealership. On Saturday, May 27, 23, I visited the dealership with the intention of viewing a car on their website. While I liked the car, I felt pressured to make an immediate decision when presented with enticing offers and asked to sign a contract. Prior to proceeding, I explicitly communicated to the entire team, including manager Patrick, salesperson Moe, and finance person Amit, that I currently had a leased car that would only be returned in two months, and if the other dealership refused to take it back earlier, I would have to cancel the deal and receive a refund. All three individuals assured me, in the presence of a witness, that the dealership would accept the car without question, as it was in high demand and would be sold the next day. I was told I would receive an immediate refund. Unfortunately, my lease car company did not accept the early return. Despite depending on a verbal agreement with witnesses at Nissan Ajax dealership, my attempts to contact them via phone and email were met with silence. Not only did they fail to honor their promise of a refund, which was explicitly assured by the aforementioned individuals, but their unprofessional conduct in handling my inquiries was deeply unsatisfactory. I am disheartened by the ********* practices I encountered during this transaction. When I finally managed to speak with a different sales manager, it was made clear that they would not return my $1000 deposit and refused to honor their word or agreement, citing the signed contract as the reason. I believed in their integrity and found their refusal to be deeply disappointing. ** * ****** ******* * ****** ****** ** **** **** * *********** ****** ** ***** *** ** **** ********* *** ************** ********* I request the immediate return of my refund and urge appropriate action to be taken against this establishment for its deceptive practices.

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