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Business Profile

Sporting Goods Manufacturers

Eternity Gears

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Manufacturers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******* ** ******* * *****
    I purchased a pair of football gloves on Jan 25 and got the confirmation, Then on Feb 7 they send a shipping email with NO SHIPPING INFO.
    It is still unavailable till now, and their email domain also shows "responded with code ******** Domain name not found: *****************"
    Their phone number also never worked!

    Business Response

    Date: 25/02/2023

    Order has been delivered. This is the **** tracking #********************** for your Reference.

    Customer Answer

    Date: 25/02/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *****

  • Initial Complaint

    Date:19/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ** ****** Football gloves on 12-6-2022. The company required you pay with ****** or *****,so I chose *****. I paid $49.22. I got an email with confirmation (order # ****) and to also let me know I would get an email when shipped. I have received nothing, so I send an email to ****@*************.com (that is email they provided in confirmation email). I get the email returned as it is an invalid email address. I go to website at eternity-gears.com and send chat, but nobody replies. ** **** ****** * ****** * **** **** ********

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from the Eternity Gears website and have not received confirmation for shipping. I emailed them at ****@*************.com as suggested on their website but that email is not activated, and the messages have not been received. I called their phone number provided on the website (###-###-####) and have not been able to reach anyone or leave a message. I have filled out a contact us form from their website requesting a call back and they have not called. ** **** ***** * ***** ***** ***** ******** ** ***** *** **** ***** ** *****. I now want to cancel the order but cannot reach anyone. I paid $42.99 for an item I have never received.

  • Initial Complaint

    Date:07/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #**** , order placed on Saturday, 10/29/22. Shipping timeline from their website says if purchased on a weekend, will ship on Monday. It is now Saturday 11/6/22 (One week later) and the product still hasn’t shipped. I tried messaging on their website a few days ago and have not received a response. I tried emailing ****@*************.com this morning and the email bounced back as undeliverable. From the other reviews sounds like I’m not the only one

  • Initial Complaint

    Date:04/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (****). It has not been shipped. I have not gotten an email response. No one has reached out to me about my request. I ordered the item 3 weeks ago. Still not shipped and no tracking. I can't find a way to get a refund. Very bad business ethics. I would like my order or my refund

    Customer Answer

    Date: 01/11/2022

    I have since heard from the company and recieved the product.  Thank you very much

Eternity Gears is NOT a BBB Accredited Business.

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