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Business Profile

Auto Repairs

Built Not Bought Garage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday Feb 20 I called to say my turn signals stopped working and that I'm having electrical issues. The owner Martin told me to come in after work so I swing by around 5pm. Their mechanic can't figure out what's going on so I'm told to bring it back Friday, Feb 23. Between Tuesday and Friday my father figured out that it was likely the rear fuse box. I check it and it's corroded. The mechanic didn't look at it on Feb 20 when I brought it in. I go back and talk to Martin on Wednesday Feb 21 and he confirms that it needs to be repaired. Martin tells me he found a used part and will order it Thursday and expedite it for Friday. I return Friday morning. Martin forgot to order my part. I tell him this is my work car and I need to work for Monday. He apologies and says he can "fix the fuse box" so I trust him and leave it for the weekend. Monday Feb 26 comes and I show up in the morning and my fuse box is sitting on their desk and hasn't been fixed. So I ask them to put it back in so I can go to work and I have to use hand signals to make turns. I come back after work and they start working on it. Martin shows me the box and claims it can just be repaired with some acetone - no need to replace it. By the end of Monday I pay them aprox $420 and that my car is finally fixed. On Tuesday I get in my car to go to work and have no turn signals, navigation system is not working. I have more electrical problems with lights flickering. Nothing was actually repaired. If Martin ordered the $120 part, it would have been an hour or so of labour so $220-250 max to repair this but instead I paid $420 and still have electrical issues. After inspection of the fuse box it is still corroded. I called repeatedly for a week and they would not return my calls.

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