Reviews

Review Details

• Review fromBoris N

  Date: 27/09/2024

  1 star

  Boris N

  Date: 27/09/2024

  ** ******* **** *** ***** ******* ******** ******** ************** After 28 years of alarm services at our office from the respectable but expensive *****, I found this Canadian Security Professionals on the Internet. Their account manager ***** ***** ** promised me a lot of attractive things by email. However, when I received the draft contract, I saw that some points in it did not fully correspond to her promises. I asked to include in the contract everything she promised me in emails. She refused, but at the same time stated that I can use her e-letters as confirmation of her promises. But, I always carefully read the small print. And I saw that section 14 of their standard contract says that any promise, representation, condition or warranty made by sales representatives or consultant of Canadian Security Professionals are not valid if they are not written in the contract. In other words, their consultants can promise you anything in a conversation or even in correspondence. This has no legal significance. I made a last attempt to resolve this incorrect situation. I asked Katie to connect me with the owner of the business. But she refused to do this too. I ***** *** **** ** did not *** ** sign an alarm contract with these people.
  

  Canadian Security Professionals

  Date: 02/10/2024

  Thank you for your feedback. I’m sorry to hear about your frustrations while considering CSP for your security needs. We reviewed your emails with Katie, and I understand there was confusion regarding sections of the contract. She provided details on our current move policy and clarified that we use a standardized contract, which can’t be modified. This is outlined in section 14 of the agreement as she advised you. Katie always aimed to help, explaining that while we can’t change the contract terms, she was available to clarify any questions you had. I regret that this didn’t meet your expectations. We understand your concerns, but as a service provider, our standardized contracts are legally binding and designed to ensure consistency and compliance with industry regulations. Given these circumstances, we find it surprising that you chose to leave similar reviews across multiple platforms. While we strive for transparency and clarity, we cannot accommodate requests to change our contract terms. Thank you for your understanding, and we wish you the best in your search for a security provider.