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Business Profile

Aluminum Products

J N I Aluminum & Vinyl Products Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aluminum Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We worked with *** at JNI to order 7 windows for our home. A deposit of $8200 was paid feb 3, 2023, and we were told the product would be available in 6-12 weeks. We tried calling, emailing and texting around the 12th week and thereafter. It has now been over 6 months since deposit paid. Multiple attempts to contact have been made, with only 2 responses back from ***. Calling the business now results in the call being answered and disconnected. We are aware that our product was ordered and ready at north star for quite some time, but North Star will not release the product to us. We need windows and would like to order from an alternate supplier/ installer due to the lack of communication and inability for JNI to complete the project within time frame discussed. We need our $8200 back in order to move forward with an alternate business.

  • Initial Complaint

    Date:26/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked with *** ******** for window and door quotes for several months between November and April. We had a contract for garden doors and bedroom windows to be delivered May 15th with $5000 deposit. I had regular contact with *** until the end of April early May until he stopped returning my calls or responding to texts/emails. I contacted ****** who indicated they have my doors and have for some time now and *** won't return their calls either. They've been in business with him for 30 years so this is very unusual. I've been provided another contractor who can help with install but I need my $5000 back. I have attached the contract as well as the cheque image.

    Customer Answer

    Date: 14/07/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hi there, I finally heard from *** and he has completed the work. Thank you.




    Sincerely,



    ********* ******

J N I Aluminum & Vinyl Products Inc. is NOT a BBB Accredited Business.

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