We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Couriers

ICS Courier

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used ICS courier many times and have now recounted my story quite a few times. ICS has never had a problem getting into the building in the last 2 years.What happened yesterday was an unprofessional fiasco. Some days instead of ICS or another delivery service showing up in a marked vehicle, an unmarked minivan with a small sign (in the side rear windows) of the service is used. On this occasion I have photographic evidence of a van crew with multiple people present to make a non delivery or thrown attempt at delivery while I was at home constantly checking for them.I confronted the individuals and one of them proceeded to run towards my door carrying a box I suspected was my package. Upon going and waiting at my door they pulled the van out of my loop. Photos are attached Basically they left a blank door hanger, distracted me and sped away. ICS advised me a door hanger was left (in their system, 2 hours prior to my incident) which isnt possible. The door hanger was also left in the buzzer room, totally blank without anything written on it.ICS customer service (at around 8 or 9 pm) advised me the shipper must pay for this to be delivered again. I say its ridiculous and they can bring me my package on the first attempt. They are the ones sending non qualified people to make a false attempt.

    Customer Answer

    Date: 04/02/2024

    See attached

     

    have a pleasant sunday

  • Initial Complaint

    Date:31/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a shipment of seed beads and a pair of earring findings from *********************** ******************** on December 15th 2023, with ICS Ground as the courier because I was too short on money to pay for services from *********** or ****** It was shipped out on the 18th and as of right now apparently out for delivery three times. It is a ***** CAD total package with ***** in shipping fees paid from my end to ICS Ground, I have not seen anything from the courier since 9:26 PST this morning. I have looked five times today to see if I have been left a slip by them for parcel pick up or an attempted delivery but I have gotten nothing. I am unsure of what to do because I'm not sure if it is a problem on the couriers end or the package has been stolen by porch pirates and it is worrying me. I attempted to reach customer service through both email and phone call with both failing. I feel like I've been cheated or scammed by the shipping company and it has made me frustrated and anxious. I'm not alone as other people via Yelp and in the subreddit R/********** have stated misconduct on the couriers end with deliveries. attached are screenshots from Yelp on the ******** ** location and the r/********** subreddit thread.

ICS Courier is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.