We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dog Breeders

True Blue Canines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Breeders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a puppy on September 23rd 2022 from True Blue Canines at 8403 Carter Rd in Aylmer Ontario for $450. Suspiciously, they handed the puppy to me wet and said they had just given her a bath for me.
    Within hours, puppy started deteriorating and had to be taken to the emergency vet. I was able to get her into ***** ******* Emergency Vet on September 24th 2022 at 12pm. Puppy was very sick; wouldn't drink or eat, was vomiting and pooping blood, had an eye infection, had a very high fever and her stomach was full of parasites. She was barely conscious at one point. The vet bill was $618.28. I messaged this breeder to advise they gave me a very sick puppy and demanded they return my $450 before September 27th 2022 at 9am. They e-transferred the $450 back to me on Sept 27th at 530am and denied anything was wrong with the puppy despite providing them with the vet bill. I had another vet visit done on September 26th 2022 with my own vet which cost me another $106.04. She is now completed her meds from the emergency vet but has continued to be ill and will be going back to my vet on Wednesday October 12th. She continues to poop blood. (Which this again is going to cost me hundreds of dollars this week). The puppy also vomited up a large piece of jagged plastic which had blood on it shortly after coming to our house - this plastic was definitely not from our home. We might be doing x-rays now to determine if she has other plastic pieces lodged in her intestines. * ***** *** **** ******* ** **** ** ** ***** ***** **** ***** ** ***** **** *** *** * ********** *** **** *** *** ****** **** ******** I have reported this to the ***** as well, but still awaiting the results of this. They have their own dogs which they over breed, but assist another puppy mill farm nearby. Any ads on ****** are all connected in Aylmer to these mills. This particular "breeder" made me sign a contract, so they should be held accountable for the vet bills knowing they gave someone a sick puppy.

True Blue Canines is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.