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Business Profile

Furniture Designers

J94 design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a contract for Kitchen extension with the contractor on June 5th. They requested a full payment if I need to go with installment payment through another company Paybright. We did that too and started paying our monthly from July. However, after following up from a long time, they replied they could not find the color to match the existing kitchen, for which I asked them that they can change the color of my existing kitchen to a paint they would be able to get easily. For the same reason, they agreed to change the doors itself for my existing kitchen and I agreed to pay for the hinges. In November, they installed the cabinets, installed the doors and since 2 months I am trying to get them to finish the job for the counter top. They keep giving excuses that they cannot get their supplier to get a matching counter top but I even asked to get a black counter top. But still no reply and so I have a kitchen without a counter top and they try to use the excuse saying they gave free doors so they had to spend lot of money which is definitely not my problem.

  • Initial Complaint

    Date:17/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello June 2023 I have the J94 design work on my mud room the project requires 5500$ I have pay 1/2 before and the day instead I have pay the rest witch was add for us cuz usually u pay the rest after complete the project but ok … after completing the work and me paying everything it comes out ok except the bunch was shorted then expected…but ok …. I have ask them For more work I’m doing in my house ( ceiling wood ) and explain exactly what have to be done we establish the colour they have taken the measurements and I have pay 2000$ deposit after day before I try to reach out to them bout what time will be coming since I work to they told me in the 9am ok .. I have pay the other 2000$ so the total again was 5500$ plus the hst … the day of the installation I have call them and we been waiting for them finally ******* call me and told me the material was rong and they will have to reorder or what I want them to do since my time line with this work was short we discussed with my husband we will not proceed until few months and we have requested the money been returned to us ! Unfortunately 3 days past by we try to call email ******** messages nothing work they will not respond it so we decide to contact you guys for help this company is definitely not to they words taking people hard made money is definitely not ok the 1833 is not working at all.******* have call me from no caller I’d witch was very strange to me but the last message she made to me was as from this # ************ This is the company on ******** and this was the last message can u please contact them directly we want out money back thank u

  • Initial Complaint

    Date:19/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a 50% deposit ($900) via Etransfer on September 6th, 2022 for a custom order that was promised to be completed in November 2022. The week that the order was to be delivered, I messaged them to get a delivery date. After several attempts (over 15 text messages, over 15 Instagram messages, dozens of phone calls/voicemails and several emails), I am getting one excuse after another. When I finally received an email back, specifically on January 14th, they wanted my bank account number, branch and transit number to send an ETF. I responded to send me an Etransfer as that is how I paid my deposit. They said they are not setup to do etransfers and asked for the same banking info a second time. I didn’t feel comfortable giving them my banking information and in fact, customer service at my financial institution discouraged me sending them this information. After a few emails, they responded with my request for a certified cheque, with “let me look into it and get back to you”. The next email I received yesterday, January 17th was “ We are waiting for our etransfer to reset its limit so we can send you an email transfer.” I emailed them today to inquire about when I could expect my refund and there has been no reply. I have left a voicemail, sent a text message, Instagram message, messenger message and email today, with no response.

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