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Business Profile

Motorcycle Supplies

Moto Jungle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction January 19, 2023
    Amount Paid $104.97
    They provided B2 Stinger Series H13/9008 LED which I received in mail today January 27, 2023.
    Nature of dispute is I tried contacting company via phone & email the same day order was placed because I ordered wrong item and wanted to correct my mistake before item was shipped. I mistakenly ordered B2 Stinger Series H13/9008 LED but intended for B2 H4/9003/HB2 LED. I'm just looking for an exchange for the correct item but unable to contact anyone from the company in regards to facilitate the exchange.
    Order number *****
    Here is the contact email for Company, ****@********************.ca

    Business Response

    Date: 21/02/2023

    The customer ordered the wrong item for his snowmobile even tho there is a clear video showing how to identify which snowmobile you own before ordering on the store page.  We have not had stock until Friday to fix the mis order on this customer - There is also a note on our website due to the stock limitations we have right now.  The customer will have to return the items for exchange to Motojungle, 53 Main Street Ayr ON N0B 1E0.  Once we have the items returned in new unipened condition, we can process the exchange at no  cost.

    Customer Answer

    Date: 22/02/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

Moto Jungle is NOT a BBB Accredited Business.

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