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Business Profile

Moving Companies

AMJ Campbell Van Lines Barrie

This business's accreditation status is suspended and currently under review.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted them to move me from Ontario to New Brunswick. Before signing I was asked if I had *** Membership. I said yes. They informed me I would get a $200 credit on my *** Membership after the move. When I called about the $200 credit, they told me it takes 2 months. I have now waited 5 months, and no one returns my calls or emails. Do not trust them.

    Business Response

    Date: 13/02/2023

    Good afternoon,

    I have emailed the client to discuss his concern with him and no reply back as of yet.  I will be following up with a telephone call tomorrow.  I am not seeing a record of this customer having a *** Membership at the time of their booking.  Once the customer can confirm their membership we will look into the credit.

    Thank you,

    Sandi

     

    Customer Answer

    Date: 14/02/2023


    Complaint: ********

    I am rejecting this response because: **** ****** **** **** ***** No one has sent me an email, and no one has tried to phone me.

    Sincerely,

    **** *********

    Business Response

    Date: 19/02/2023

    Good evening, 

    I have been in contact with Mr. ********* and I have provided him with a refund of $200.00, in which he agreed to.  The refund has been completed this evening and the refund receipt has been sent to Mr. ********* for his records

     

    Thank you,

    Sandi D.

    Branch Manager

This business's accreditation status is currently suspended and under review.

suspended BBB accredited business seal

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