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Business Profile

Public Golf Courses

Innisbrook Golf Course

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a round of golf *** ** *** ** ****** ** *** for July 18th, 2022. Due to heavy rain fall that day a rain check was issued to be used at a later date. On October 23rd, 2022 i booked a new tee time for October 24th, 2022 at 11:40AM using my rain check. I arrived at the course with a guest i wanted to add to my tee time but ** ** ******** they were fully booked and had filled the two open spots on my tee time with another pair. I spoke with the starter and advised him i would like to cancel my tee time and i would be setting up a tee time for a later date. I returned home and booked another tee time for October 25th, 2022. I received an email from Innisbrook Golf course with the confirmation as well as a $154.25 charge to my **** on file. I contacted Innisbrook Gold Course to follow up on the charge to my card and was advised that since i cancelled the tee time on October 24th my rain check was used and i would not be getting a refund. I asked to speak with a manager and left my contact information but no once reached out to me.

    *** *** * ******* **** * ********* ***** ******* ********* *** ******* **** *** **** ****

Innisbrook Golf Course is NOT a BBB Accredited Business.

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