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Business Profile

Secondary School

Virtual High School
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son is currently enrolled in 2 courses at the school. I am his mother and have paid in full for those 2 courses. I am representing him due to his physical and academic challenges. The actions of virtual high school have caused a desire to discontinue enrollment at the school and receive a full refund. Details about the situation have been sent to the principal’s office but no response has been received thus far. I can only assume my son will not receive credit on his student records should he complete the courses he is currently enrolled in.

    Business Response

    Date: 15/05/2023

    Our guidance and
    academic teams have been corresponding with Ms. ********** regarding her son,
    ******, and his courses at Virtual High School. Our Principal recently followed
    up, on May 9, to respond to the emails sent. There is another school involved with
    ******’s education and part of the problem lies outside our control. We are
    awaiting a document to be sent to us from ******.

    However, on 4 May 2003, Erin
    in our Guidance Department offered to ****** extended access to his courses at
    no additional cost, so that he can finish his courses.

    Customer Answer

    Date: 15/05/2023



    Complaint: ********



    I am rejecting this response because:

    The reason for this complaint was to ask for refunds for both courses my son is currently enrolled in. This is due to new understanding regarding the location of the OSR and failure to implement or even request a copy of an IEP. These comments from the school indicate that my son was in attendance in 2003 which he was not. These comments include the role of the previous school to which he recently received permission to return. ** ******** ** **** **** **** ********* ** ***** ********** *** ******** ****** ******* **** *** *** **** ** **** **********
    **********



    ****** **********

    Business Response

    Date: 17/05/2023

    The student’s OSR is in another school. Either the
    student, or the student and his mother, or the mother will not agree for some
    reason to have this other school transfer the OSR to VHS. Subsequently, VHS is
    forced to send his report cards back to this other school for inclusion into
    the OSSD as per Ministry of Education regulations. The other school, from what
    I can gather, is refusing to handle anything for this student, and wishes to
    transfer the OSR to either, us, (but the mother and/or student will not agree),
    or back to the Ministry of Education (which can only accept OSRs if the school
    housing it, closes). Thus, we have a stalemate. The action needed is totally
    out of the hands of our school but residing in the hands of the family. The
    family is now requesting a refund from us but we have provided everything we
    were contracted to supply, including offering to waive the fees to extend the
    time for him to complete his course(s). We do not offer refunds, especially in
    this case where the student has either been in the course for an extended
    period of time and/or has completed portion of the course.

    Customer Answer

    Date: 26/05/2023



    Complaint: ********



    I am rejecting this response because:

    I asked for a refund for both courses that the student has agreed to. 



    Sincerely,



    ****** **********

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