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Business Profile

Plumber

Plumbing Medic Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired the company to find out where my septic tank is. Visited many times and didn't got any solution but still charged me couple grand. Finally they came up a $3000 agreement to sue escalator to dig out the tank. On the last visit they over charged me additional $2000 plus the $3000 before on the agreement in total of $5000. They accepted the cash in front and promised to give me an invoice later on. But after a month still got nothing provided. Call them dozen times and the boss ***** ran out of patience start cursing me over the phone calling me idiots / moron *** ***** ****** ** ** ****** ** ****

    Business Response

    Date: 21/08/2022

    Hello 

    I did some investigation work for this fella and located his septic tank and installed a new pump. His work is paid up and he seemed very satisfied. I don't know nothing of this 2000 - 3000 issue. Please ask him to show his invoice for this work.

    If he cannot show this invoice please remove this complaint because currently we know nothing about what he is talking about.

    We have no record of this amount of work for him i believe he maybe called another company and is slightly confused.

    Customer Answer

    Date: 22/08/2022



    Complaint: ********



    I am rejecting this response because:You guys rejected providing the invoice and took the cash. I have the security camera footage of ***** counting the money in front of my house and the day you guys with escalator destroying my lawn. Stop lyin 



    Sincerely,



    ******** ***

    Business Response

    Date: 23/08/2022

    * ** ****** *** **** ********* ** ** ******* have the customer

    show us a receipt. Yes we where there and did work we have all records

    of work performed. I have no idea what 5

    tjousand he is talking about yes he always paid cash he could be counting any cash.

     

    ****** **** **** ********* ******* ** * ********** ** ********* **** **** ** ********* 

    Tell him to show invoice for $5000 if he can’t please

    ****** **********

     

    Customer Answer

    Date: 27/08/2022



    Complaint: ********



    I am rejecting this response because:I'm not removing this complain because you guys fail to provide receipt, rip me off with unreasonal price, and then cursing me ****** ****.Don't try to fool the others. Act like a real business man and show some balls.



    Sincerely,



    ******** ***

Plumbing Medic Ltd. is NOT a BBB Accredited Business.

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