Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Window and Door Installation

Prime Windows & Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Reviews

This profile includes reviews for Prime Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prime Windows & Doors has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    3/5 stars

    Average of 4 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromSteve J

      Date: 07/10/2024

      5 stars

      Steve J

      Date: 07/10/2024

      Top quality service and pricing will use their services again

      Prime Windows & Doors

      Date: 07/10/2024

      Thank you for you kind review
    • Review fromHarriet R

      Date: 03/10/2024

      1 star

      Harriet R

      Date: 03/10/2024

      very bad most time you can not see out due to condensation i have pictures if needed would not recomend this company rude door has been replaced and it is worse each time DO NOT USE THIS COMPANYI AM 82 ALL MY SAVINGS GONE THEY DO NOT CARE

      Prime Windows & Doors

      Date: 04/10/2024

      Thank you so much for your review. I have reviewed your file.We have been out multiple times The manufacturer has been our multiple times It has been determined that their what your experiencing is condensation and we have provided you with the tools and information to fix the issue.The issue is not the door system at all, but the humidity in your home this is not something we can fix for ****** for your claim that we "stole" your life savings is a very unfair We entered a contract for $3575 to supply and install a new patio door, in the end that is the exact amount you paid.If you chose to use your ************** to pay the agreed upon contract that is what YOU chose to do.
    • Review fromApril J

      Date: 23/11/2023

      5 stars

      April J

      Date: 23/11/2023

      Amazing service and perfect installation Prime Windows and Doors did an absolutely beautiful job on our home, I would highly recommend Everyone from ************* and Installers were wonderful to work with THANK YOU SO MUCH

      Prime Windows & Doors

      Date: 24/11/2023

      Thank you for your kind review
    • Review fromJune C

      Date: 25/04/2023

      1 star

      June C

      Date: 25/04/2023

      Could have purchased Northstar windows from Viewtech but instead chose my windows from Prime Windows and Doors because of the warranty. After installation I have more bugs inside my home than outside. When I contacted Prime, I was told ***** would want $125.00 upfront to even come over to look at the problem. I also have spray foam visible on the exterior of some windows. This problem has not been resolved and I don't think it will be as I haven't heard a word from ***** or Prime. Previous reviews on Prime website have been removed. If you would like to see what you will get from Prime before you purchase, you can come to my home at ****************************************** ****** to inspect. *************************.

      Prime Windows & Doors

      Date: 28/04/2023

      This is a very unfortunate review, as we pride our selves on customer service, take a look at our reviews on Google.I reviewed your file and see you were installed 2 years ago, and had no contact with us since.We would be more than willing to help resolve any issues you may have, you can email me directly at ********************************* or give our office a call at ************ and asked to be transferred directly to me.Sincerely,*****

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.