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Business Profile

RV Dealers

Lawson Motors & RV ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:26/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, September 19th, 2022. I dropped my vehicle off at Lawson Motors for a lower ball joint. I was told it would be a few hours, so I waited around town as I’m from Iron Bridge. (20 minutes away)
    At 3:30 they called me to let me know that they had bad news, and that they snapped my control arm during the change of the ball joint. He let me know that I would be without a vehicle until Tuesday afternoon and that they “did everything right, it just happened”. This doesn’t just happen! They were unable to give me a loaner vehicle, and that alone put me in a really tough spot. I missed a days work, and had to pay for rides for myself and my children. Fast forward to Monday afternoon, I get a call and my vehicle is fixed a day early. That’s great. when I showed up to the shop to pick it up, my original $300 bill turned into just under $900!!! They forced me to pay and extra $500 ish for a mistake they made. They didn’t compensate anything. They even charged me full labor costs on the part THEY BROKE. They have not accepted their mistake, making excuses all week when we’ve tried to allow them to make it right. I’ve never heard of shop having such horrible customer service. It just blows my mind that I got stuck with an extra $500 for something that I didn’t do.

    Business Response

    Date: 06/10/2022

    refund was given

     

Lawson Motors & RV ltd. is NOT a BBB Accredited Business.

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