Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Blue Sky to build a deck in the early summer. They were very slow to start and once they did, they seemed distracted. The crews would work 1-3 hours per day, and not every day. In Oct 2024, I was asked to pay the next milestone payment to bring the total paid to 80% of the contract. After that, they essentially disappeared. While they have been back to our place to fix multiple deficiencies on the framing, no work was ever completed on the decking or railings as of April 2025.
  For 80% of the price, I have just the frame.
  The Owner has made every excuse in the book. He promised to complete the deck by Feb 18th or he would credit back funds for outstanding work. When that date passed and no work even ever started, he went completely silent. No calls or emails.
  As if it couldn't get any worse, the subcontractor that put the piles in, has not been paid and will not produce the final report that the city needs to sign off on the permit.

• Initial Complaint

  Date:24/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Blue Sky Fence and Deck to do a deck project at our residence. They required large amounts paid up front, but did not purchase the materials required for our job, deck is unsafe and not completed, owner refuses to complete job unless we agree to pay him further unjust amounts for used materials when contract states NEW. Some materials were used and in terrible condition which we refused to accept, owner fails to respond, leaves country saying a family emergency came up - then posts that he's on vacation on the beach. Office girl has terrible customer service ******** *** *** **** ** ** through the entire project. large portion of deck now has to be removed, redone, and all the incomplete parts fixed and finished by a new contractor and we have had to buy the remaining materials over again. Job was quoted to take 3 weeks, has been almost 3 months and we cant even walk on our deck as its missing boards and railings and is very unsafe.

  Business Response

  Date: 25/11/2022

  To whom it may concern;
  
  The statements below are inaccurate, and an attempt by the customer to defame Blue Sky Fence & Deck and damage our reputation. We are currently communicating with this customer, through our paralegal, & lawyer in an attempt to resolve this matter amicably. As it stands, this customer is in breach of the signed contract and our terms and conditions. **** *** **** ******** ** ********** ******* *** *********** ******** ** ********* ***** *** *** *** ******** ********** ********** *** ***** *** *** **********
  In response to their claims…
  
  1)The deposit amount is clearly laid out in our Construction Proposal (which serves as our binding, signed contract). The customer was aware of our payment milestones and agreed to them in writing. All Change Orders requirement payment in full at the time of signing which is also explicitly stated in our Terms & Conditions which the clients also signed. ****** *** ******** *** ***** ****** **********
  2) The work completed is in accordance with all Ontario Building Codes and relevant bylaws. It is currently unfinished because the client is in breach of our contract and terms & conditions. They are not allowing us to continue work on the project despite our attempts to resolve this. ****** *** ******** *** *** **************** 
  3) We have not asked for further payment. In fact, upon completion of the project we acknowledge that a credit would be paid to the customer. This is outlined in the correspondences I mentioned earlier. This is patently false. 
  4) No materials used on this deck were “used”. This client also has a CCTV system on the premises and has footage of all the new material being unloaded still in the manufacturer's packaging. This is * *** manufactured by the client in an attempt to justify their breach of contract. ** ********* ** *** ******** ****l the real reason the client was unhappy with the material was strictly aesthetic. They didn’t like how the colour looked in person as opposed to the way it looked online and they didn’t like any of the other colour options this particular manufacturer provides. Therefore, they asked for this to be removed from the project. As our previously referenced *** ******** Terms & Conditions state any changes must be agreed to in writing by way of a signed Change Order. The clients refuse to sign said Change Order. The Terms & Conditions also state if a change is made to an ongoing project then they will be billed for previous work done. Therefore, the credit for the materials return was outlined in the Change Order but it also included a fee for installing, then removing the material as well as a restocking fee we incurred by returning the purchased materials. 
  
  5) Even though this is entirely irrelevant to the situation at hand my out of office, and emailed correspondences, stated I had a “family matter to attend to.” This is because someone in my family was having a destination wedding I attended. I do not have social media and so I did not post about this. I also do not have the clients on any social media. 
  
  6) We have been polite, and courteous to the clients in every correspondence. We can submit every email if you’d like to go through them. The client is upset that our office administrator made the request that they kindly “hit reply all instead of reply” since they continually left members of our team off important communications. However, the client has actually been quite abusive, threatening and inappropriate. In the attached email they told me to “Shove this up your fucking ass. Get ready for a real good fight.” Which, constitutes an actual chargeable offense as a threat. They have also repeatedly yelled at our employees through their ring doorbell, called them names, mocked them, harassed them and also engaged in defamatory and libellous activity via reviews, comments on social media and now this report/complaint. 
  
   7) Nothing requires rebuilding. There is no issue with the materials, nor the workmanship. They are in breach and refuse to honour their end of the contractual obligations. We would like to finish the project, as per the contract, but are unable to do so because of the client. 
  
  8) In terms of timelines, the client has repeatedly increased the scope of the project (as evidenced by the attached change orders) which as our Terms & Conditions state (which are also attached) will cause the project to take longer than originally planned.
  
  Since this is clearly false, and defamatory we wish to have this removed from our account history.
  
  Thanks,
  The Blue Sky Fence & Deck Team