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Business Profile

Countertops

Cambria Fabshop-Toronto Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Sumeet S.

    Date: 24/07/2023

    Cambria cut & installed a bigger sized quartz countertop on my kitchen island that resulted in gaps on all the 4 sides between waterfall edge and cabinetry. The installation team tried to conceal the fault and when I pointed out the gaps they didn’t have any explanation for the same though they agreed that the gap shouldn’t be there.
    Ron, who I was told is the owner of *** ********** ***** said he would personally come to look at the issue on the following Friday, but just around the time for meeting he informed about his inability to come. Ron canceled the meeting again on rescheduled date the following week. I was still hoping they'd resolve the issue anyhow.
    Then Cambria waded its responsibility by saying that Cambria was not at fault here and said that they don't have control over how their installation partner works. *** **** ******** **** * *** ***** ** **** ** **** ******* **** ****** ***** ********** ******* I did not hire *** ********** *****, I trusted Cambria with the job.
    Basically, what Cambria did was leave us in a 'Deal With It' situation for the issue caused by negligence of Cambria. *** **** ******** ** ******* ***** **** *** **** **** they demanded and were paid 100% payment before delivery & installation of the countertop.
    Since we were not getting any assurance and firm response from Cambria we had to resolve the issue of gaps by engaging the interior designer and millwork team and pay them an extra 2K on top of our payment to Cambria - a whopping $14,000 for the countertop.
    Later, Cambria called and apologized saying that they didn't follow up all this while as they ASSUMED the issue had been resolved. I was assured that the claims department was going to escalate the issue further up for irresponsible & unprofessional behavior from installation partners.
    On my final follow-up call, I was informed that they had closed the claim a week before and couldn't help us on the matter. They didn't care to inform or ask me for my opinion.

Cambria Fabshop-Toronto Inc is NOT a BBB Accredited Business.

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