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Business Profile

Home Electronics

Pioneer Electronics of Canada Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have fulfilled a warranty request with Pioneer and ***.ca within the allotted warranty period. The issue resides within my ********* headphones purchased July 7 2021 (2 year warranty). The headphones ear cup has had a failure of the original sealing method to keep the cosmetic rubber attached to the outer border of the ear cup, this has led to separation and then splitting to the rubber. I initiated the warranty process in June of 2022 and faced some difficulties coming to a conclusion on their policies. I followed up June 17th 2023 and agreed to comply with their policies, engaging in the warranty repair process. I have faced nothing but difficulties and issues with both Pioneer and **** Pioneer treats it as if it is not their problem because they have a "warranty headquarters" in Canada (***.ca). They directed me to contact *** with a phone number or email info@***.ca and confirm what they would do regarding my warranty. I had expressed the urgency of the situation being that I wanted to ensure they wouldn't deny my warranty and wanting to get it all in process and worked on before the expiry date. I emailed *** multiple times, I received no reply what so ever. I called them as well, again no reply. I reached out to Pioneer to express this and was made to be the middle man once again, instead of taking the initiative and contacting them to square this away. I finally reached *** via email and they were dismissive and showed no accountability or desire to right the situation. They fed me cookie cutter replies and showed no real interest in making any effort to hear out my case and the urgency of the matter. They ignored at least 50% of my emails inquiries, sending me an RMA form to fill out. I filled it out and sent it back only to receive a RMA label that states "Non Warranty Repair". This is beyond frustrating, they are fully aware this is a warranty claim and so is Pioneer. Both companies negligence is leading to undue delays risking my warranty. Unacceptable

    Customer Answer

    Date: 01/08/2023

    I have had my warranty fulfilled by pioneer and *** and the item was replaced with a new unit and shipped back to me. I am overall satisfied with the end result and no longer need to pursue my complaint or a reply from the company.

     

Pioneer Electronics of Canada Inc is NOT a BBB Accredited Business.

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