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Business Profile

Passports and Visas

US Visa Applications Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: Oct 07,2024
    The amount of money: 113 Canadian dollar
    They committed to help with US visa processing and appointment scheduling for US Consulates and US Embassies in Canada.
    The website of this company looks very similar to the official US visa application website, ** *** ************ *** ****** ** ***** ********. Because of this I submitted a service request and completed the payment through the company’s website on the afternoon of Oct 06. When I found out they would do nothing to help me, I filed a refund request that day. Since nothing has been scheduled and no costs have been incurred, I request a full refund.
    I have already submitted a refund request on the company’s website on Oct 06 and sent an email. But they did nothing and there is no response till now.

  • Initial Complaint

    Date:25/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Customer promised to refund me and never did **** ******* ** * *** *** *** I have proof in email about refunding me and never did

    Business Response

    Date: 07/02/2023

    Hi

     

    Although the service fees are non-refundable, as a goodwill gesture, and as promised, we have already provided a full refund to the customer.

     

    We have already sent this email to the customer-

     

     

     

    Hi


    Although all the fees are non-refundable, as a goodwill gesture, as requested by you, we have refunded the service fees of CAD $ 85.00 back to your credit card.



    The delay has been due to the issue of two separate addresses provided by you - one in Etobicoke and one in Oshawa.


    Please note, it can take up to 5 business days for the funds to be back in your account.


    Below are the details of the REFUND-


    Reference Transaction ID: ***********
    Transaction Type: Refund

    Payment Information
    Card Type: ****
    Card Number: XXXX****
    Expiration Date: XXXX
    Total Amount: CAD (85.00)
    Order Information
    Invoice #: *************
    Description: US **** Application | US **** Interview Appointment
    Customer Billing Information
    Name: ******** *******
    Company:
    Address: ** ******** DR
    City: Etobicoke
    State/Province: ON
    Zip Code: ******
    Country: Canada
    Phone: ###-###-####
    Fax:
    Email: *********@*****.com

     

     

    Customer Answer

    Date: 15/02/2023



    Complaint: ********



    I am rejecting this response because:there is no refund when I get my refund I will accept 

    Sincerely,



    ***** *******

    Business Response

    Date: 03/03/2023

    Hi

     

    This refund has already been processed.

     

    Below are the details of the transaction-

     

    Reference Transaction ID: ***********
    Transaction Type: Refund



    Payment Information
    Card Type: ****
    Card Number: XXXX****
    Expiration Date: XXXX
    Total Amount: CAD (85.00)
    Order Information
    Invoice #: *************
    Description: US **** Application | US **** Interview Appointment
    Customer Billing Information
    Name: ******** *******
    Company:
    Address: ** ******** DR
    City: Etobicoke
    State/Province: ON
    Zip Code: ******
    Country: Canada
    Phone: ###-###-####
    Fax:
    Email: *********@*****.com

     

    Regards

     

     

    Customer Answer

    Date: 06/03/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

US Visa Applications Inc is NOT a BBB Accredited Business.

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