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Business Profile

Heating and Air Conditioning

GHC Heating and Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:20/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 21st of September 2021, my wife and I agreed to purchase a hot water boiler heating system (Triangle Tube In.199) from GHC Heating valued at $8475.00. The owner of the company, ***** ****** was paid in full for the boiler and instalation that occurred at the end of October 2021. *** *** ***** ****** also paid an additional $950.00 plus GST for what was explained to be a 10 year parts and labour warranty. Since the instalation of the boiler, GHC Heating (***** ****) failed to register our product with Triangle Tube. From Novmber 2021 as of June 17th 2022, *** *** ***** ****** have continuously attempted to reach ***** ****** about this matter. GIRARD has continously ignored our requests for an update on this matter and had failed to call us back. In order for the product (our boiler) to be covered by the Triangle Tube company, the boiler requires not only to be registered with the serial number by the contractor but a series of tests also needs to be registered with the Triangle Tube Company. These tests include High Fire CO% and O2%, Low Fire Co% and o2 and CO ppm tests. A image of the combustion test results are also required to be done and sent by ***** ******* *** ****** *inally called Triange Tube in New Jersey -************ in May 2022. I was notified that my boiler had not been registered and no test results had been recieved from GHC Heating. This contractor has ignored his administration responsibilities of which can void any warranty matters with Triangle Tube. On the 16th of June 2022, Triangle Tube notified *** ****** *hat "In order to achieve the best warranty we require... all of the contractor test results as identified previously in this complaint". GHC Heating has failed to explain to us or Triangle Tube why he has not registered our boiler system. Also, we wish to be reimbursed for the extended warranty as we now believe that GHC Heating would fail to follow up with potential warranty work as he failed to register our product.

    Customer Answer

    Date: 20/06/2022

    Good evening...

         The contractor's email address is.....************************

     

    I did not locate a website for them either but I believe they are on Facebook.

     

    thank you

GHC Heating and Air Conditioning is NOT a BBB Accredited Business.

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