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Business Profile

Auto Auction

Adesa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

This profile includes complaints for Adesa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Adesa has 2 locations, listed below.

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    • Adesa

      55 Auction Lane Brampton, ON L6T 5P4

    • Adesa

      150 John St 5th Floor Toronto, ON M5V 3E3

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adesa has delayed for more than 20 days to contact me with a resolution. We provided their office the necessary details ND documents requested nearly 2 weeks ago and the agents refuse to provide a resolution!!!

    • Initial Complaint

      Date:05/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a vehicle using there online platform (********) on March 30, 2023, Vehicle was dropped off on April 5, found multiple issues with the vehicle which could go over 2000 in repairs, due to the app glitching I filed for arbitration on April 7 (Which was a holiday so I'm still within my arbitration period). They refused to acknowledge the issue and it's been more than an month and I'm stuck with an expensive paperweight. ******** overall offer decent cars, but whenever an arbitration case get filed, they sweep it under the carpet.

    • Initial Complaint

      Date:18/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Father, a whole sale dealer, bought a car for myself his daughter, from Adesa auction on 16/11/2022. The auction has been solely online since the start of the pandemic and uses still pictures to show the car to the dealers. There are also descriptions of any damages to the vehicle listed online. However, even with the disclosure, they still hide all the details of what the full extent and state all the vehicles are in. We bought a 2019 ***** ***** which had a disclosure on the site with a picture for $15,250 + tax and inspection and auction fees. When we went to pick up the vehicle, the rear bumper is a completely different colour from the rest of the body. The upper panel on the rear passenger side has a wavy plastered panel where the body work should’ve been labeled unacceptable. When we approached arbitration to confront them about the non-full disclosure of the vehicle. The arbitrator explained to us the ONLY thing we are able to do, is to re-run the vehicle in the auction again the following week. The lady provided ZERO customer service and made us feel like we have to accept our loss. We couldn’t talk to a single person and she told us to leave her office. ** **** *** ************** *** *********** ** **** * *** ** ***** ** *** ******. So we agreed to re-run the car however, after all the fees have been paid for, we will still lose a lot of money. On top of which, re-running the vehicle will only continue this chain and hurt another consumer. When we explained this to the arbitrator, she said not to worry, the next dealer will be unable to return the vehicle as well. We do not want to run the vehicle, we want our money back.

    Adesa is NOT a BBB Accredited Business.

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