Complaints

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• Initial Complaint

  Date:20/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, 2023 I put a deposit of $100 towards a kitchen island priced at $1000. After 2 months of continual communication, Brampton Kitchens finally agreed to locate 2 pallets and put the cabinets on the pallets for shipping. Then another month passed before I was able to locate a shipper who would handle the 10 foot long stone counter top, plus the 2 pallets of cabinets.
  
  So I then called Jaspreet at Brampton Kitchens to arrange final payment of the remaining balance of $900 and was informed that the kitchen island had been sold 2 weeks previously to some other customer. I was not notified prior to this sale and it was sold out from under me, despite my deposit. I was never informed that there was a deadline to complete the sale.
  
  I would like Brampton Kitchen to make good on their promise to sell me the island as we agreed. They will need to retrieve it from wherever it has been shipped to in the meantime.
  
  They have offered to return my deposit, but I want them to complete the sale to me and prepare the island for my shipper so I can arrange to pick it up.

  Business Response

  Date: 23/08/2023

  To whom it may concern,

  
  January we listed the showroom display Island &
  Kitchen for sale on ****** as we were putting in a new kitchen and we needed
  this gone as soon as possible. ******* ****** contacted us and offered to
  purchase the island only for $1000.00 (pick up only) and we agreed. We
  explained to him that we need it gone as we are putting in a new kitchen and
  don’t have space to keep it. ******* sent us an e-transfer deposit on Feb 11, 2023 and mentioned he will let us know which date he can have it picked
  up and shipped to where he is.

  
  Feb 28 he mentioned he is still trying to locate pallets
  and figuring our shipping details. On March 1 we asked him status of him
  arranging shipping and again he mention that he will be sending shipping
  company to us now. We asked him to pay the full balance so we can disassemble the island and have it ready
  for pick up. Then we didn’t hear from him from in till May 11th 2023. We did call him in April and left him a voicemail stating that we have
  other interested buyers however we never got any response from him. When he called on May 11th,
  we advised him we sold it to another customer as we never heard from him over 2
  months and he knew we needed to move it out of our showroom. We offered to sell
  him another island however he said no. We advised him we have returned his
  deposit of $100 back to his email and he can accept it, however he never did.

  This was our response to
  ******* via email on May 13, 2023:
  “This was a verbal contract. We had listed
  this island for sale as we needed to clear our showroom for a new kitchen that
  was mentioned to you.  Every day the island is on the floor is
  costing us money, you understood it was a product that need it to be moved and this
  product was first come first serve as it needed to go and you sent us $100 but
  there was no commitment made to hold it for over 4 months. By holding it this
  long, we were suffering losses so we had to sell it. After you made a payment
  of $100, it was understood that you would arrange shipping in the next few days
  and we would have it ready for pick up but that never happened. You were unable
  to locate two pallets as per your emails and verbal conversations with us,
  which is why a goodwill gesture was offered by us to source them for you. There
  was zero delay from our end, instead we helped in any way we could to
  expedite this process, hence why the island price was extremely low. This
  transaction was supposed to be purchased and shipped in a reasonable time
  frame, however that never happened. There was no commitment made to hold this
  island over 4 months especially since we are suffering losses by holding it. We
  have given you an alternative solution to purchase a similar island which
  you have refused.” 
  
  We still want to return his deposit of $100 if the client
  accepts. Let us know if you require any further information. Thank you.
  
  Sincerely,
  
  Padam
  T.
  Brampton
  Kitchen & Cabinets LTD