Reviews

Review Details

• Review fromK. G.

  Date: 13/06/2024

  1 star

  K. G.

  Date: 13/06/2024

  I filled out quote information on the website to inquire about the super **** insurance for my parents. Next day, on Monday, an insurance agent named 'Akanksha' messaged me on Whatsapp to offer quotes related to my inquiry. We spoke over the phone and after understanding all my options, I said, I will need time to think and evaluate about it and asked her not to call me again. I specifically told her that if I am interested, I will call you back but she continuously called me several times for 2 days and also left me voicemails. I was at my work and she kept calling me asking what have I thought about proceeding with my parents' super **** insurance. * **** **** ** ******* *** ******* ******* ** ****.
  On Tuesday, when I answered her phone, she put me on hold without informing me for 2 minutes. She did that repeatedly.
  She called me next day again and I said, at this time, I am not interested. If I need it, I will get in touch with you again. This call ended and to my surprise, she again called me today (Thursday). I told her that I already informed you about my decision yesterday when we spoke but what she replied ******* *** She said, "Thank you for wasting my time. I respect your time and so should you. You should have told me that you don't want the insurance.* **** **** ** ** ***** ** ***** *. She doesn't respect my privacy and keeps calling me.
  2. She ** ***** ************** *** keeps her customers on hold without informing them and
  ** *** ***** ***** ***** *** if the customer shows disinterest in the product, she refers to that as 'Wasting time'?
  ****** ********** **** ********* *** ***** **** ***** ******** ******* *********** **** ** *** *** *** ***** **** ********** I am unsure, if you record these calls for quality assurance purposes but if you do, then you MUST listen her calls and see how she speaks to her customers especially the one who shows disinterest in buying your insurance products.
  

  Canadian LIC Inc

  Date: 17/06/2024

  While the advisor is a highly successful representative with a strong client focus, it is imperative to ensure consistent and timely communication with all clients. The company prioritizes responsiveness and aims to minimize any potential for client dissatisfaction after the sale.
  In this instance, a Customer Service Representative (CSR) initiated a ******** conversation with the client during business hours. The CSR engaged in communication with the client on six separate occasions, with a majority of these interactions occurring within standard business hours. It is important to note that the CSR initiated the dialogue, and the client responded promptly.
  The provided screenshot demonstrates that the client readily participated in a ******** conversation initiated by a Customer Service Representative (CSR) during business hours. This engagement highlights the client's willingness to communicate within established business timeframes.
  https:******************************************************************************* ************************************************************************************* Our Advisors provide the Best Products & Services in the Market. the

  K. G.

  Date: 17/06/2024

  This response makes no sense. I have tried to put across 3 important things/issues and only 1 of them is slightly addressed. I, myself work with customers and I know what it is to make timely communications. However, there is a difference between 'trying to make a timely communication' and 'harassing customers by keep calling them'. Even though, all communication was made during the business hours, this doesn't give you the access to call customers 4 times in a day. The provided screenshot demonstrates that the CSR called 4 times at different time intervals throughout the day (June 11, 2024) and while I stated that I would not be continuing with the insurance policy at this given time, one more call was made on Thursday (June 13, 2024) and the same day, I was also blamed of 'Wasting their (CSR's) time' for not continuing with their insurance policy. And again, there is no mention of that in the above response I have received from the business.
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  One more thing that hasn't been addressed is how the CSR puts the customer's calls on hold without informing them when they receive calls from their other clients.
  In the above response from the business, all the FOCUS has been made on how the CSR approached me during the business hours and how it is in their guidelines to call customers for their so-called 'timely communication' even if the customer does not consent to receive 4 calls in a day! The business has tried to shift the focus by showing the screenshot of our ******** conversation and how readily I participated in that conversation but it fails to acknowledge that it was the first conversation I had with the CSR and all the other conversations took place via phone and there is no mention of that whatsoever. Hence, I am sharing the other side of the story by sharing the screenshot of the amount of calls I have received from the CSR within the time period of 3 days. The business also fails to understand that it is not about how readily or unreadily I participated in that conversation but it is all about the CSR's behavior. Blaming the customers and stating how they wasted her precious time and putting customers' calls on hold without informing them just to speak with another customer doesn't make you the CSR with strong customer focus.

• Review fromShirley M

  Date: 25/11/2022

  5 stars
  Great service and fast !! Thanks so much for all the help!!