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Business Profile

Hardwood Floors

Hardwood Giant

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Hardwood Giant's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hardwood Giant has 7 locations, listed below.

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    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • Daniel p

      Date: 06/04/2025

      My experience with hardwood giant brampton was horrible. There quick to take your money. But when issues arrive they disown you completely! They did a horrible job and in the process they damaged my tv put a chip on the screen than they damaged the elevator not to mention there quality of workmanship was completely garbage. **** **** **** ***** *****

    • Amy N

      Date: 03/09/2024

      Our experience with Hardwood Giant's Toronto location has been disappointing. Despite paying the full price for labor and materials, the squeaky stairs were not properly repaired. Their employee did not deliver satisfactory results. Furthermore, their employee demonstrated ************** behavior by hanging up the phone ** ** ******** and their overall work quality is substandard. It seems they are indifferent to customer complaints once the work is completed.

    • Sohail N

      Date: 06/06/2024

      Hardwood, Vinyl, Laminate Flooring - Hardwood Giant
      It was horrible experience at this store located at *** ******** ****.
      Nitesh , the manager of the store asked me to lock the prices for a sale item.
      I was told that that I can lock the price after paying $500/-. There is no obligation to buy the product or services. A Final quotation will be given to me with subsequent to the home visit to my house for measurements. Nitesh, told me that this amount is fully refundable if I do not like the full quotation .
      After my home visit for measurements, I received the quotation which was very high compared to other suppliers and contractors.
      So I declined the quotation .
      Nitesh, deducted $200/- from my amount of $500/- stating charges for the measurements and preparing the quotation.
      Considering , **** **** charges $60 for home measurements , and advertise on their website , and charges you before the visit.
      **** ***** ** *** *** *** *** ***** ******* * ********** * ********** *** ******** *** ********* No where it is written or advertised for $200 charges for home measurements and providing quotation.
      ******* *** **** *** ********* ** ******* ** ** ** *****-
      I will take this matter to small court also.
      But please be aware of this company *** *** ******* ****** ** ****** ******** **** **** ********

    • Dave S

      Date: 14/01/2024

      ********* *********
      My review pertains to the Stoney Creek location. My experience with this hardwood flooring store was beyond disappointing. Their initial promise to match my current floor with a provided sample turned into a nightmare when they unveiled a staggering $500 charge, conveniently withheld during my first three visits. Adding insult to injury, if the match wasn’t up to par, I’d be on the hook for more undisclosed sample fees.
      To compound the deceit, when our friends sought an estimate, the store demanded an exorbitant 50% down payment, refusing any flexibility. They even denied the option to pay upfront for the measuring service, demanding immediate commitment and payment, leaving us all feeling cornered and deceived.
      *********** **** *** ******** ******** ***** ***** ********** **** *** ****** ******** ****** ***** ***** ** ***** ********* ********** **** ***** ** * ********** **** * ***** ** *** ****** *********** ********** ***** ****** ** **** ********* ********

    • Douglas H

      Date: 08/09/2023

      We purchased 700 sq/ft of Engineered Hardwood from this company. During the installation we noticed a difference between the sample and the new floor. It was certainly different from the sample we chose in the store. After reporting this to the company they said "we chose" that color. Not true, we choice the color that matches the sample in the store. We are currently going round in circles with these guys. **** *** *** ***** ******* **** **** **** ***** ***** *******

    • Amanda F

      Date: 28/11/2022

      * **** * ***** **** *** ********* ******** ***** ***** * ****** I never post reviews but we’ve had such a disastrous experience I hope to warn others. Salesperson (Meetkunwar S.) was fine initially, helped to match our existing flooring. Ordering and paying was fine (full payment before product delivery/install seems odd). The sales person said it was a 2 day job and so we coordinated work from home. The installers (2 person team) arrived (at 11 am) and without introducing themselves started with how there wasn’t enough wood, the floor thickness wasn’t right, measurements were off (verified by us, with measurement team and 10% overage) etc. then proceeded to work for 2 hours before their nail gun broke. Instead of just sourcing one locally they had to return to Mississauga so they called it a day. Meet was not willing or able to answer our questions and requests for more staff to finish the job faster. They returned Saturday (for 10 am) and proceeded to work away, strangely cutting wood inside the house making a big mess. They had to return Monday (at 940 am) to finish, no extra workers present, with an extra box, and continued working away inside the house, setting off our fire alarms repeatedly, making remote work impossible. Meet did not even consider a discount on the additional box given all the issues and measurement confirmation and told the installers not to leave until the 2 boxes were paid for, without providing a price per box invoice to verify. W**** *** ******* ** *** ******* ** ***** * ***** ***** ********* ***** **** *** ************** *** **** ** *********

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