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Business Profile

Heating and Air Conditioning

Allianze Power Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a property and subsequently took over a rental equipment that was installed in the property in May 2022, the rental contract was with this company. I was originally enrolled in the pre-authorized payment method but had to opt out due to the fact that the firm did not provide invoice or payment receipt on a monthly basis. (As per the rental agreement, payment is due upon receipt of the bill). An agreement was reached later on the phone call with their billing department that the firm will mail me the invoice monthly in order to collect the payment. However there was nothing provided in the first month after this agreement being made (July 2022) and two months after they sent me a notice of past due payments with the incurred interest which I disagree to pay as this wasn't my fault. I requested them to revise the statement so that I can send the payment to pay off the outstanding balance, but the request got ignored and there was no response from them. In Nov 2022, they sent me another notice of past due payments with the outstanding balance of 5 months and more incurred interest. Within the timeframe of July to Nov, I did not receive any ***** invoice or bill in any form whereas they insisted that they did invoice me for each month ( the billing department is ********** *****). I contacted them on Nov 15 to re-emphasize my concern with them not invoicing me before charging the interest, and I was told that it was my issue that resulted in the past due payments. The issue with this company is that they collect payments without invoicing their customer *** * ***** **** *** ********* ********** ** ******* *** ******** **** *** *************** *** **** *********

Allianze Power Corp is NOT a BBB Accredited Business.

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