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Business Profile

Major Appliance Dealers

Goemans Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Goemans Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

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Goemans Appliances has 8 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:27/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Appliances Invoice #********** on July 23rd 2022 with Delivery on May 24 2023
      The ********** Fridge was delivered with a faulty Water Dispenser and Scratches. This was a new home construction which I did not take possession of until the first week of July.

      July 6th 2023 Goemans was first notified of the faulty water dispenser
      July 8th 2023 Goemans Offered a 10% compensation for the scratches which I accepted, however never received, was told to expect an email. Have still not received to this day
      July 11th 2023 I was contacted by *** ********** to schedule an appointment for July 13th
      July 13th - Servicer was a no show and did not respond to phone calls. Advised they had ordered parts (no service call)
      Sept 8th - servicer came to install, told they ordered the wrong part. and to wait for correct parts
      Oct. 19th Goemans Advised they would replace the entire fridge but charge me $508.50 for installation of the new unit. I declined and instead said I would take the unit if they would compensate me instead.
      December Goemans Declined compensation instead would cover installation cost. I gave up and said fine to replace the fridge but only if they can do it on the same day ** * ****** ** ******* * ****** *** ** ******** ****** ** ***** They Agreed
      January 5th 2024 - old fridge disconnected and removed - Delivery team too all hardware and waterline kit
      January 10th, new fridge arrived
      January 12th - installers attempted to install, could not due to missing parts, Goemans opened new ticket to resolve
      January 12th - Feb 21sth Sporadic communication from Goemans due to an employee "Emergency Leave" and attempts to identify an installer were unsuccessful
      Feb 21st - Escalated, told manager would call back in 2-3 days, no call received
      Feb 26th - escalated again, told manager will call back, still no call

      I have been without a fridge for almost 8 weeks after 7 months of waiting. At this point would request 50% refund and I will find my own installer.

      Business Response

      Date: 06/03/2024

      Hello.

      I am very sorry to hear you are having a challenge with your exchanged fridge. It is never our intention for our customer to have a negative experience with us. 

      I do see the part has been ordered and we are waiting for confirmation that you received it. Once received we will arrange for a servicer to install. The parts required for the installation have been located and our installers will bring them when the come to finish the installation. 

      Please reach out to us at *************@***********.ca if you require further assistance. 

      Customer Answer

      Date: 14/03/2024



      Complaint: ********



      I am rejecting this response because: 

      a) The company continues to provide conflicting information about resolution are still not even understanding HOW to resolve let alone set proper expectations on WHEN.  The same customer service agent is still assigned and the resolution of this which is going in circles.  Nothing is happening.
      b)  No member of management has reached out to discuss compensation




      Sincerely,



      ******* ******

      Business Response

      Date: 27/03/2024

      Hello, I have reviewed Mr. ******'s file and we are working with the servicer to have the leg installed as soon as possible.
      Once the leg has been installed out installation team will schedule a day to go out to complete the fridge installation.

      We will be in contact with Mr. ****** directly to assist with the completing the installation of his fridge as quickly as possible.

      Thank you,

    Goemans Appliances is NOT a BBB Accredited Business.

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