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Business Profile

New Car Dealers

Audi Brampton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:26/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi

    Date March 30, 2023 went to Audi.
    my car 2017 Audi A4 having a issue where ******* **** or ***** *** **** will disconnect randomly while driving. I have tried different phones and different cables, it happes at any USB port in the car.

    Audi took the car in for service and did road test. they stated that ******* **** stayed conencted the whole time and they were not able to duplicate the problem.

    they charged me $213.01.

    my question is if they are unable to find the problem and did not provide any solution, what are they charging for?
    phones(******* **** & ***** *** ****) are still disconnecting randomly while drive.

    looking forward to hearing fron you soon.


    regards
    ******** *******

    Business Response

    Date: 03/04/2024

          Thank you for including the original workorder to this complaint. When an issue is brought to our service department out of warranty there is diagnosis time required to attempt to replicate or diagnose the customers concern, **** ** ***** ***** ** ** *** **** ** ******* ******** **** **** ** ************* In this instance it was shown on the workorder that the diagnosis time for this concern was 1 hour. Upon diagnosis the service team had found no fault and could not replicate the concern, this is after running multiple diagnostic checks on the vehicle as well as software repair plans. The diagnosis time was still consumed while investigating the customer concern, regardless of outcome. **** ** ******** ******** ** *** **** ** ****** ********** ******* ** **** **** ******* ** **** **** * **** *** *** ** **** ******** **** ****** ******

     

    thank you for bringing this to our attention. I trust this closes the matter.

     

    ***** ******* 

    Customer Answer

    Date: 03/04/2024



    Complaint: ********



    I am rejecting this response because: I understand they spent time on it. But I am still experiencing same issue. 

    ** **** **** ******* ** **** *** *********** **** **** ****** ** *** **** ** **** *** *** ******** 

    Same here if they would have found the problem then I wouldn't mind paying them their diagnostic time.

    If they didn't fix anything then what are they charging for?

    ******** ********** ***** **** **** **** ******** *** ***** **** ** ********** ** **** ********* ***** *** **** *** *** *** *******

    ***** **** **** **** ** **** ***** *** **** *** ** ******** **** **** ******


    Sincerely,



    ******** *******

    Business Response

    Date: 12/04/2024

         Thank you for the message. To clarify, when time is spent by a technician on an out of warranty concern that requires diagnosis, that time that the employee spends is charged. If it is a warranty concern then the manufacturer pays the diagnostic time, when the concern is out of warranty the diagnostic time is paid by the customer regardless of outcome. It is an unfortunate situation that this concern was not duplicated during the diagnosis, but test plans and other diagnostic activities were performed at the expense of the technicians time. We are happy to continue the diagnosis, If there is any new information that would help us narrow down the cause. Without any duplication of the diagnostic repair time already paid. Once again it is in our mutual best interests to repair your vehicle and continue our servicing relationship, we hope to help with this again in the future.

     

    Thanks again,

    ***** *******

    Customer Answer

    Date: 29/04/2024



    Complaint: ********



    I am rejecting this response because: Feb 17, 2024 My vehicle was initially brought in for an oil change. Subsequently, the service department contacted me, informing me of the need for suspension repairs and a coolant leak originating from the pump. Despite this notification, over a period of two months, the coolant level has remained unchanged. I sought a second opinion, inspected the suspension components and found no issues. ***** **** ********** * ** ****** **** ********** ** **** ********** **** ** *** ***** ** ** ****** *** ***** if you can return money, that will be great. 



    Sincerely,



    ******** *******

    Business Response

    Date: 09/05/2024

    Thank you again for the response. As we have explained the diagnosis time that was charged was in the standard of the automotive business and the time that was charged was consumed with the diagnosis of the customer concern. We have made attempts in the previous replies to remedy the concern, which of course are still available to you. If you choose to proceed with the further diagnosis of the ongoing issue please reach out to our service team. 

     

    Thank you

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