We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

The Roti Maker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction- Nov 8, 2022 Order number- **** On Nov 22,2022 I was using the Roti Maker for the second time and the handle on the lid which seems to be made of ********* ***** plastic broke. I emailed Roti Maker right away to help me find a solution because without the lid handle I cannot really use the roti maker to flatten the roti. I sent pictures and requested a solution ( for eg- if they could repair it or exchange the item or refund). I did not year back for a week. I sent a second email and have still not heard back. *** **** ***** *** ***** ********* *** *** ******** *********** ** *** **** *** ******* **** *** ******* *** ***** ***** ******** ******** *** *** ***** *** ******* *********** ****** ** **** *** **** *** ** ***** ** ** ***** ***** *** ******** ****** *** **** ***** ** ***** ** ***** * ***** ***** *** **** **** ******* ***** *** ***** ******** * **** ******** I am not looking for a refund… i only need a solution so i can get use out of the roti maker. ******** ******** ******** *****

  • Initial Complaint

    Date:15/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, Saw this company therotimaker.com ad on ****** and it was advertised to purchase the item on their main site and not anywhere else to get the legit product and since there were many good reviews on ****** comments section regarding the product. I went ahead and purchased it on their main site therotimaker.com **** * ******* ** ******** ** ******. I had made my purchase on June 19, 2022 and was given shipment arrival date from August 2022 of 3-10 business days. The money was taken out from my **** card on June 20th, 2022 and the company never provided me with any real time shipping status information or anything. However, I have tried many attempts to contact them in the past as to know the status of my order. They told me shipment would arrive early August, but no specific date was given. Today it's August 13th, 2022 and It's now passed due date and still I have not been given any status update on my parcel. I have now requested them to cancel my order#**** rotimaker and a requested a refund back to my **** credit card in the full amount of $163.64 CAN. The amount that I had purchased on their site was $122.04 USD. ************ * **** **** * ******* *** ****** *** ************ **** ** ********** *** ******* *** ** ******** **** *** ** ***** It's been more than 24 hours I been trying to get a proper answer from them, but been unlucky. I would like if BBB can help me get my refund back. **** ** ******* ****** ** *** ********* ************ **** *** **** ******** ** ***** ** *** ** * ******** *** *** **** ** **** ********** ****** *** ******* ***** ****** *** **** ** **** ***** **** ** ************* *** ** ******* * ******** ***** *** ***** **** ******* ** **** ********* ** * ****** ******* ***** **** ***** ********* **** *** ** ******** ***** ****** ****** ** **** ***** **** ****** **** **** **** ******** ****** ********** **** *****

  • Initial Complaint

    Date:28/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered the Roti Maker in August 2021. I finally received the product around the middle of November 2021. On May 5, 2022, I wrote to the customer service at Roti Maker notifying them that the product had stopped working. I had the gadget for barely 5 months and hardly used it during that time. I used it on a handful of occasions and finally the thermostat stopped working and the gadget was extremely hot. So hot that all the rotis were getting burnt and there was a terrible burning smell all the time that it was plugged in. So I stopped using the product. I reached out for a replacement product but after multiple emails received a response saying that since the product was outside the 30 day return window, that I couldn't return it but was given a discount code to purchase a new product. *** ***** * ******** ******* ******* ** **** **** ******** The way it was advertised, the company said it was high quality and made in Canada. But upon receiving the product, you could tell the material used was cheap and the quality was very poor. The product was not at all what they show in the ads and videos. And no matter what, when you plugged it in, you always got a burning smell. I want my money back. I paid $120 for this and it hardly worked.

The Roti Maker is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.