We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optician

Brampton’s Main Opticians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:27/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter placed an order with Brampton’s Main Opticians in November 2022. She was told at the time that the frame she wanted wasn’t available, however other options were available. Not being happy with the options of bright red frames, she provided the sales person with a vendor who carried the preferred option. The sales person stated that they would place the order although it wasn’t their regular vendor.

    My daughter repeatedly attempted to contact Brampton’s Main Opticians repeatedly during December to find out the status of her glasses to no avail. I sat with her as she called repeatedly, left messages and no one called her back. My daughter launched an inquiry with *******, as payment was processed through my benefits.

    Brampton’s Main Opticians **** *** advised the insurance representative that they had spoken to my daughter several times. Just after the holidays in January 2023, frustrated with the lack of service and communication, I contracted the office from a private number and my call was answered immediately. I was told ******* **** about the ‘attempts’ to contact my daughter via phone and email. We even obtained her phone records to verify that no incoming calls were placed to her number from Brampton’s Main Opticians in the month of December.

    In early January, the salesperson assured me that she was going to place a trace on the ordered frames and update me. She called me once to essentially tell me that she had no update. I asked her to utilize the tracking on the order to locate the frames, she assured me that she would and circle back with me. I’ve heard nothing and now calls from my number are not being answered and we’re out the $500+ in glasses benefits. ** ******** **** ****** ** *** ***** * ** *** ********* **** **** ***** * **** **********

Brampton’s Main Opticians is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.