Reviews

This profile includes reviews for Showcase Home of the Hottest Trends's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Showcase Home of the Hottest Trends has 27 locations, listed below.

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  Showcase Home of the Hottest Trends

  1 Wilkinson Rd Brampton, ON L6T 4M6

• 

  Showcase Home of the Hottest Trends

  293 Bay St Sault Ste. Marie, ON P6A 1X3

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  Showcase Home of the Hottest Trends

  999 Upper Wentworth St Hamilton, ON L9A 4X5

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  Showcase

  Suite 1990 West Edmonton Mall 8882 170 St Edmonton, AB T5T 4J2

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  Showcase

  100 Bayshore Drive, Bayshore Shopping Centre, 1st Floor - P1 Nepean, ON K2B 8C1

Review Details

• Review fromBam R

  Date: 13/12/2023

  1 star
  My 11 year old went in a bought a product for $9.99 and was charged $2.00 tax???? I went back into the store the next day to require my refund of the over priced taxes charged. They gave me a number for Head Office * * * ******* he said it was probably a glitch in the computer. When i told him i was going to check the rest of her receipts he said he’d call me back and never did.

• Review fromJonathan N

  Date: 18/12/2022

  1 star
  This company misrepresents products using pictures of other similar products in order to get you to buy **** products.

• Review fromSharon T

  Date: 04/11/2022

  1 star

  Sharon T

  Date: 04/11/2022

  The same day delivery is next day delivery. They ask you to pay 4.99 for delivery as long as you order before 4 pm. Guess what I ordered at 1 pm. It didn’t come. I waisted my full afternoon staying at home so someone can receive the package. It came the next day. I got an email saying same day delivery i waited till evening no one came. Did i receive an email informing me that I won’t be expecting anything that day? No. All stores have the stock. So they can’t tell me they had to source the item out somewhere else. Don’t try to entice people about your same day delivery if you cannot commit to it.

  Showcase Home of the Hottest Trends

  Date: 30/01/2023

  Hello ******, thank you for reaching out. We attempted to locate your invoice using your full name, and your email address, however we were unable to locate your order number. We attempted to search our customer service email database and did not locate an email from you. In the future, we ask that you reach out to us via email at *******@**************.com, or use the form at https://ca.**************.com/pages/contact-us# to have our team look into this for you. Can you please provide us with the name on the order, or the order number so we can look into this matter for you?

• Review fromJames W

  Date: 23/09/2022

  1 star
  ** ***** *** **** ** *** ** **** ***** **** ******* ******** Literally the worst company I have ever dealt with they were selling ******* Halloween card bundles that contained 40 individual packs of cards for $6 which was a deal because you could purchase from ******* for $20. Once everyone ordered they shipped out only individual packs and changed the listing without telling anyone. So people paid $6 for a pack of cards worth .50¢ when confronted they said it wasn't their fault. ******* ******* **** ** ***** **** **** ***** **** **** **** ******

• Review fromMichele L

  Date: 05/06/2022

  1 star

  Michele L

  Date: 05/06/2022

  The delivery was very fast but they did not call me nor press the door code and left the package outside the apartment building.
  The product does not fit so I asked for a refund and got this reply instead:
  Thanks for reaching out! Our team will get back to you shortly.
  B
  Brayden
  11:13 AM. Brayden says:
  Hi *******,
  Your order looks like it was placed for same day delivery, this means it would need to be returned in store. However, this item is a final sale once opened unless there is a manufacturing defect stopping this item from operating correctly. If there is no manufacturing defect, it would be a final sale item once it had been opened. I apologize for the inconvenience.
  
  There was not an apology for the way the package was delivered. This is the only answer they gave which is totally ludicrous.
  
  I will never purchase anything from them again *************************************************************
  I sincerely hope you can help me resolve this issue and get my money back.
  
  Thank you so much,
  
  Best regards,
  ******* *****

  Showcase Home of the Hottest Trends

  Date: 21/06/2022

  Hello ********,
  
  Same day delivery orders are fulfilled by your nearest Showcase store. As these are delivered by ******** drivers, these are not packaged in parcels/boxes - these are sent out in shopping bags. The delivery drivers do handle the package with care. The return policy does follow the in-store policy as indicated on our website: https://ca.shopatshowcase.com/pages/returns
  
  Any same day delivery order return policy is the same as the in-store return policy.
  
  Return Policy O - falls under most products: If unopened, 30 day refund back to original method of payment. If opened, 30 day return onto a store credit.
  Return Policy U - falls under hygienic, consumables, surprise items: If unopened, 30 day refund back to original method of payment. If opened, it's final sale.
  Return Policy F - falls under food, vitamins, and supplements: Final sale.
  
  Showcase also covers the first 30 days for any manufacturer defects, if there is a defect we will gladly exchange the item for you. Showcase also offers an ESP (Extended Service Plan) which covers the product for after the 30 days, it covers the unit for a 1 time replacement over a 3 year period.
  
  With your purchased unit, it fell under return policy U. The product falls under hygienic. As it was opened, it is final sale as per policy.
  
  Thank you,
  Showcase